What will you do?

Purpose

• Perform, coordinate and improve most complex activities (3rd level environment) needed to provide IT services and the supporting infrastructure in order to fulfill relevant KPI’s
• Plan, implement and maintain a stable technical infrastructure to support organization’s business processes
• Identify weaknesses in used processes and eliminate them following industry and internal standards.

Key accountabilities

• Perform, coordinate and improve most complex activities needed to provide IT services and the supporting infrastructure in order to fulfill relevant KPI’s.
• Propose and perform regular inspections and improvement recommendations .
• Diagnose and resolve complex tickets or escalate complex tickets with direct/potential impact related to IT infrastructure.
• Investigate the root cause of complex incidents and then initiate actions to improve or correct the situation.
• Evaluate, authorize, prioritize, plan, test, implement, document and review complex changes in controlled manner or escalate to higher authority.
• Assess actual performance of IT infrastructure against its predicted performance. Any deviations between the two should be understood and proactively remediated, with vendors if necessary.
• Create and maintain technical documentation to support IT service.
• Identify weaknesses in used processes and eliminate them following industry and internal standards.
• Plan, implement and maintain a stable technical infrastructure to support organization’s business.
• Serve as technical lead to provide clear and comprehensive release and deployment plans.
• Deliver effective training plans and concepts to train other employees and ensure their fulfillment .

You will succeed if you:

Education

• Information technologies - Secondary education

Experience

• 5 years

Certification

• At least one advanced certificate for relevant platform.

IT Technical Skills

• Core platform knowledge - Expert
• Related platform knowledge - Intermediate

Soft skills

• Communication
• Analytical thinking
• Team cooperation
• Training and mentoring
• Presentation skills
• Negotiation skills

Finance skills

• Financial literacy in respective business area

Other Skills

• Project management

Languages

• English - Upper intermediate (B2)

Other criteria or requirements

• Knowledge of the ITIL processes.

Possible specialisation (optional for recruitment reasons)

• Core platform knowledge: Red Hat Linux distribution
• Related platform knowledge:…
• Participation on on-call duties , independent solving and troubleshooting of incidents and errors within defined expertise.

Why should you choose us?

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:

• Financial benefits
• Benefits with focus on learning and development *
• Benefits with focus on health and sport *
• Benefits with focus on family and work - life balance
• Other benefits *

For more information about our benefits click to Benefits

Benefits with * are applicable also to part-time positions.
This information may be subject to changes and other internal rules.

Wage (gross)

1 800 EUR/monthFinal salary is negotiable. We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1800 € /gross. Additional 300€ bonus for work from office premises only.

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