Senior Application Administrator

Purpose
Senior Application administrator responsible for high quality end to end service operation based on application level.
Key accountabilities
* Operative interface between Service Delivery Management, Customer, Development, Vendors and other  delivery units
* Check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in    order to maintain service to customers according to given quality KPIs.
* Plans, controls and is responsible for complete application-based request fulfilment.
* Support and consulting of Service Delivery Management
* Responsibility for incident, problem, change, escalation management and operational documentation
* Responsibility of customer-driven and / or technical changes during service lifecycle
* Responsibility for change  approval in face of all Change Advisory Boards
* Functional steering of whole service chain from  medium to complex applications/services
* Independently executes complex tickets to provide service according to KPIs.
* Mentor Junior Administrators to spread knowledge level in the team and develop their skills.
* Acts as key technical lead and solves and coordinates activities across related technologies/outside own team.
* Accountable for service asset- and configuration management 
* Execute project and other deliverables in order to fulfil KPIs and management requests
* Capability planning to fulfil enhanced application management requirements, e.g. release deployments or product / technology changes
* Responsibility for technical, maintaining and operational concepts
* Support and consulting of Service Delivery Management during order and pre-sales process and cost optimization

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:

• Financial benefits
• Benefits with focus on learning and development *
• Benefits with focus on health and sport *
• Benefits with focus on family and work – life balance
• Other benefits *

For more information about our benefits click to Benefits

Benefits with * are applicable also to part-time positions.
This information may be subject to changes and other internal rules.