What will you do?

Purpose

Check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs and according to internal processes (INM, CHM, PRM, DOM) .

Key accountabilities

• Perform tasks for systems, applications and products (SAP)
• Resolving simple events and incidents recognized by monitoring and customer to ensure stable operation of the system
• Participate on regular and/or irregular communication with colleagues in an international environment to ensure operational goals
• Executing standard changes according to existing runbooks to ensure proper adjustment of the system

You will succeed if you:

Education

• Secondary education

IT Technical Skills

• General IT/PC literacy - Intermediate
• HW/SW overview - Basic
• Core platform knowledge - Basic
• Active English knowledge

Soft skills

• Communication
• Analytical thinking
• Willingness to continual learning
• Team cooperation

Languages

• English – Intermediate (B1)
• German advantage – Advantage

Why should you choose us?

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:

• Financial benefits
• Benefits with focus on learning and development *
• Benefits with focus on health and sport *
• Benefits with focus on family and work - life balance
• Other benefits *

For more information about our benefits click to Benefits

Benefits with * are applicable also to part-time positions.
This information may be subject to changes and other internal rules.

Wage (gross)

1 000 EUR/monthFinal salary is negotiable. We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits.

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