Application Engineer

Purpose

Perform, coordinate and improve most complex activities (3rd level environment) needed to provide IT services on multiplatform environment in order to fulfill relevant KPIs.
Plan, implement and ensure a stable technical environment to support organization’s business processes.
Identify weaknesses in used processes and eliminate them following industry and internal standards.
Provide consultancy for OPM, SDM and customer in multiplatform environment.

Key accountabilities

• Plans, controls and is responsible for complete application-based requests fulfilment.
• Independently diagnose and resolve complex tickets or escalate complex tickets with direct/potential impact related to IT multiplatform environment.
• Restore normal service operation in case of Incident to fulfil SLA/OLA.
• Investigate and document the root cause of complex incidents and then initiate actions to improve or correct the situation.
• Evaluate, authorize, prioritize, plan, test, implement, document and review complex changes in controlled manner or escalate to higher authority.
• Assess actual performance of IT environment against its predicted performance. Any deviations should be identified and proactively remediated, with vendors if necessary.
• Identify weaknesses in used processes and eliminate them following industry and internal standards.
• Propose and perform regular inspections and improvement recommendations.
• Actively looks for possibilities to automate activities in actual multiplatform environment.
• Plan, implement and ensure a stable technical environment to support organization’s business.
• Serve as technical lead to provide clear and comprehensive release and deployment plans.
• Serve as technical lead to assure delivery of the service in critical situations.
• Deliver effective training plans and concepts to train other employees and ensure their fulfilment.
• Mentor administrators to spread knowledge level in the team in all relevant platforms and develop their skills.
• Create and review technical documentation for complex environments.
• Creation and further development of operational concepts and standards.
• Design, develop and implement new technologies/services or upgrades to existing technologies.
• Responsibility for relevant part of change approval in face of all Change Advisory Boards.
• Execute projects and other deliverables in order to fulfil KPIs and management requests.
• Provide consultancy for OPM, SDM and customer in multiplatform environment.
• Work with the Manager of Professional Services to continuously define and improve a wide spectrum of processes utilizedby the Professional Services team.
• Serve as technical lead within the Professional Services organization by acting as the escalation point for issues arising from Customer Support and other functional areas within the company.

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:

• Financial benefits
• Benefits with focus on learning and development *
• Benefits with focus on health and sport *
• Benefits with focus on family and work – life balance
• Other benefits *

For more information about our benefits click to Benefits

Benefits with * are applicable also to part-time positions.
This information may be subject to changes and other internal rules.