What will you do?

#Purpose#
Check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order) in order to maintain service to customers according to given quality KPIs

#Key accountabilities#

• Plans, controls and is responsible for complete application-based request fulfilment.
• Support and consult Service Delivery Management
• Responsibility for incident, problem, change, escalation management and operational documentation
• Responsibility of customer-driven and / or technical changes during service lifecycle
• Responsibility for change  approval in face of all Change Advisory Boards
• Executes basic tickets to provide service according to KPIs.
• Responsibility for service asset- and configuration management 
• Support project and other deliverables in order to fulfil KPIs and management requests

You will succeed if you:

Technical skills:

• Linux, Apache - Basic
• Tomcat – basic
• ITIL knowledge - Basic
• Technical overview in OS - Basic
• Network, Storage, Back up - Basic
• Databases, Middleware, Scripting - Basic

 Soft skills:

• Communication
• Analytical thinking
• Team cooperation

Other criteria or requirements

• LPIC 1 Linux certification - advantage
• Core platform knowledge: Linux
• Related platform knowledge: Windows, different types of middleware
• Participation on on-call duties, independent solving and troubleshooting of the incidents and errors within defined expertise.

Why should you choose us?

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:

• Financial benefits
• Benefits with focus on learning and development *
• Benefits with focus on health and sport *
• Benefits with focus on family and work - life balance
• Other benefits *

For more information about our benefits click to Benefits

Benefits with * are applicable also to part-time positions.
This information may be subject to changes and other internal rules.

Wage (gross)

From 1 000 EUR/monthFinal salary is negotiable. We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1000€ /brutto.

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