What will you do?

Purpose
Independently check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM, DOM). 2nd level environment.      
General description
Performing tasks for systems, applications and products (SAP) independently and autonomously according actual standards.
General knowledge and ability to support various components of the plug with specialization to certain area. Developing own methods and approaches for assigned area and propagating them in team.
Independently check, execute, solve and create tickets (change, incident management) in order to maintain service to customers according to given quality standards and internal processes.
Ability to solve more complex tasks
Accountabilities 

• Smooth and uninterrupted operation of customers’ environment.
• Perform team specific non-technical tasks such as quality/process/reporting to support daily operation.
• Train and participate on education of other employees.
• Create and maintain documentation.
• Participate on regular and/or irregular communication with colleagues in an international environment to ensure operational goals.
• Responsibility to participate on team goals.                                                                                                  

Tasks 

• Performing maintenance and health checks.
• System restarts, move, start/stop systems on different hosts.
• Standard PROD environment adjustments under supervision of experienced colleagues.
• Handling and solving daily operation tasks and issues.
• Standard change implementation (Kernel/OS/SAP/DB updates and patches) with support of experienced colleagues.

You will succeed if you:

Education

• Secondary education

Experience

• ICT Application Operation & Management - 1

IT Technical Skills

• IT/PC literacy - Advanced
• HW/SW overview - Intermediate
• Core platform knowledge - Intermediate

 Soft skills

• Communication
• Analytical thinking
• Team cooperation
• Training and mentoring
• Presentation

Languages

• English – Intermediate (B1)
• German advantage – Intermediate (B1)

Other criteria or requirements

• Self-development - willingness to learn.
• SAP Technology overview.
• Follow company processes.
• Analytical skills.
• Reliability.                                               
• Participation  on on-call duties, independent solving and troubleshooting of incidents and errors within defined expertise.

Why should you choose us?

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:

• Financial benefits
• Benefits with focus on learning and development *
• Benefits with focus on health and sport *
• Benefits with focus on family and work - life balance
• Other benefits *

For more information about our benefits click to Benefits

Benefits with * are applicable also to part-time positions.
This information may be subject to changes and other internal rules.

Wage (gross)

1 000 EUR/monthFinal salary is negotiable. We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1000 € /brutto. * Please be informed that our remote working possibility is only available within Slovakia due to European taxation regulation.

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