What will you do?

Purpose

Interface between SDM / Service Owner (Customer) and OPM / operation in defined field in order to keep quality of the production.

Key accountabilities

• Responsible for service chains of a specific business service / product cross various organizational units.
• Responsible for combined services for his delivery account in accordance with the agreed OLA as well.
• Responsible for KPIs and SLAs / OLAs of the contracted services.
• Accountable for technical content of operational / specialized technical concepts.
• Deliver input for resource planning to ensure operatoinal stability.
• Ensure the quality of provided services and provides operational support.
• Coordinate, manage and monitor operational performance.
• Identify, formulate and implement the improvement of processes and policies to maximize operational output.
• Steer the respective Operation Managers.
• Operational interface between the production, the service delivery management (SDM) and other delivery units for the ordered delivery elements.
• Explanation of production options for SDM.
• Accountable for the default reporting ordered by the SDM.
• Monitor, manage and improve the efficiency of provided services.
• Single point of contact towards the internal customer.
• Responsible for reviewing financial statements and data and utilizes financial data to improve the profitability of the service chain / delivery account with SDM. (optional).
• Prepare and control operational budgets plans effective strategies for the financial well-being of operation.(optional).
• Manage customer support to the extent of his functionality and supports sales activities together with the SDM organization. (optional).

You will succeed if you:

Education

• Bachelor’s degree

Experience

• 4 years

Certification

• ITIL higher certification (advanced modules)

IT Technical Skills

• MS office - Advanced
• Platform knowledge - Intermediate

Soft skills

• Effective communication
• Presentation skills
• Negotiation skills
• Team work cooperation

Finance skills

• Financial literacy

Other Skills

• Project management
• Process overview
• Quality management
• Leadership skills

Languages

• English - Upper intermediate (B2)
• German - advantage

Other criteria or requirements

• Proactive approach
• Ability to work in team
• Willingness to change, flexibility
• Stress resistant
• Customer, value, result and performance orientation

Why should you choose us?

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:

• Financial benefits
• Benefits with focus on learning and development *
• Benefits with focus on health and sport *
• Benefits with focus on family and work - life balance
• Other benefits *

For more information about our benefits click to Benefits

Benefits with * are applicable also to part-time positions.
This information may be subject to changes and other internal rules.

Wage (gross)

1 250 EUR/monthFinal salary is negotiable. We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1250€ /brutto.

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