Global Quality Manager

Purpose

Governance of the Quality management on corporate level of DTAG. Proposes, manages and designs relevant process and quality improvements, implements policies and procedures to achieve organizational goals DTAG wide. Implements Quality management system according to valid standards (covering Umbrella certification - ISO 9001, 20 000, 27001 and 22301) and in order to increase the efficiency of the service activity and to ensure. Controls quality management and process optimization programs within DTAG. Takes a lead and stear quality improvement programs, provides quality consultancy in strategic Quality initiatives. Based on deep quality checks and audits (analyzis and evaluation) of customer's account identifies deviations and ensures proper measures/actions are implemented. Provides mentoring, coaching and consultancy on a global DTAG level.

Key accountabilities

Initiate and control cperationalization of processes / procedures (Best Practices) and services/ products- descriptions (Business Service Catalogue) (Definition & implementation of Processes /Workflows to ensure the Availability & Produce-ability of services/products).
Appliance of approaches/procedures to increase the standardization within the Service Delivery organization
Initiates and collaborates on the development of strategies for specialist units and strategic decisions company wide
Initiate & moderate workshop with service delivery experts
Identifies area for quality improvement and develops trainings to help understand and inplement knowledge among the employees/colleagues
Develops company-wide standards, procedures and guidelines
Provides comprehensive advice to internal/external customers as well as employees and management
Identifies quality disturbances and initiates and monitors measures to improve quality
Develops/ enhances, coordinates and introduces the indicators for measuring quality and enhancing the quality performance (Tri:M customer promises)
Develops and coordinates strategies and concepts to design and optimise processes/ quality in a complex tasks area
Prepares adequate solutions/ regulations/concepts/ target processes in a particularly complex task area or relating to interdepartmental business processes. Develops strategies for specialist units and initiates strategic decisions
Management scope

Independently manages large national/international quality projects
Advises management on strategic and organisational structure matters

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:

• Financial benefits
• Benefits with focus on learning and development *
• Benefits with focus on health and sport *
• Benefits with focus on family and work – life balance
• Other benefits *

For more information about our benefits click to Benefits

Benefits with * are applicable also to part-time positions.
This information may be subject to changes and other internal rules.