What will you do?

Purpose

Application Manager is responsible for the entire life cycle of the application- from the start of operation to the final switch-off: coordinates and steers development and operation, is responsible for compliance with the agreed Service Level Agreements and bears commercial responsibility for budget of the application.

Key accountabilities

• Filling the role of Application Manager with functional leadership of the Application Team.
• End-to-end responsibility for the ServiceNow customer portal.
• End-to-end responsibility for DoItNow /ITSM 2.0.
• Managing and optimizing collaboration between responsible teams and roles.
• Plan and implement measures to improve customer satisfaction of internal and external customers.
• Ensure and improve robustness, stability, reliability and maintainability of the platform.
• Ensure good and optimized collaboration between Customer Portal and DoItNow/ITSM 2.0.
• Increase the professional and technical expertise in terms of a Center of Excellence.
• Ensure that Bugfixes, Enhancements, new features and improvements are implemented tested and deployed into production in a fast, agile, professional and secured way.
• Ensure a good communication to our customers and requesters.
• Ensure the compliance and Security of the customer Portal and DoItNow.
• Support and guide project managers on potential risks, dependencies and issues regarding their impact on a successful deployment.
• Ensure that we stay close to the Out of the box ServiceNow standard.
• Implementation and support of Change Management, Configuration Management and Release Management.
• Introduce DevOps between Application Operation and Application Maintenance in the team Customer Portal and team DoItNow.

You will succeed if you:

Why should you choose us?

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:

• Financial benefits
• Benefits with focus on learning and development *
• Benefits with focus on health and sport *
• Benefits with focus on family and work - life balance
• Other benefits *

For more information about our benefits click to Benefits

Benefits with * are applicable also to part-time positions.
This information may be subject to changes and other internal rules.

Wage (gross)

1 300 EUR/monthFinal salary is negotiable.
We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits.

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