What will you do?

Perform, coordinate and improve most complex activities (3rd level environment) needed to provide IT services and the supporting infrastructure in order to fulfill relevant KPI’s. Plan, implement and maintain a stable technical infrastructure to support organization’s business processes. Identify weaknesses in used processes and eliminate them following industry and internal standards.

Key accountabilities

• Perform, coordinate and improve complex activities (3rd level environment) needed to provide IT services and the supporting infrastructure in order to fulfill relevant KPI’s.
• Plan, implement and maintain a stable technical infrastructure.
• Diagnose and resolve complex tickets or escalate complex tickets with direct/potential impact related to IT infrastructure.
• Investigate the root cause of complex incidents and then initiate actions to improve or correct the situation.
• Evaluate, authorize, prioritize, plan, implement, document and review complex changes in controlled manner or escalate to higher authority.
• Create and maintain technical documentation to support IT service.

You will succeed if you:

Experience:
Similar position focused on administration

Certification:
Valid certification in given technology / advantage

IT Technical skills:

• Virtualization platform knowledge – Advanced
• Windows, Linux, Network, Storage - Intermediate

Soft skills:

• Analytical thinking - Expert
• Training and mentoring – Advanced
• Communication - Advanced
• Team cooperation - Advanced
• Negotiation skills - Advanced
• Presentation skills - Intermediate

Other skills and possible specialization:

• Knowledge of the ITIL processes
• Participation on on-call duties
• Independent solving and troubleshooting of incidents and errors within defined

Why should you choose us?

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:

• Financial benefits
• Benefits with focus on learning and development *
• Benefits with focus on health and sport *
• Benefits with focus on family and work - life balance
• Other benefits *

For more information about our benefits click to Benefits

Benefits with * are applicable also to part-time positions.
This information may be subject to changes and other internal rules.

Wage (gross)

From 1 300 EUR/monthFinal salary is negotiable. We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1300/brutto.

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