What will you do?

We are looking for talented young people who are not afraid of challenges and are willing to roll up their sleeves and work without compromise.
We want colleagues who are looking for the best solutions and are not satisfied with the average.

Purpose:
Independently check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery
order (DO)) in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM, DOM).
2nd level environment.

Activities:

• Collaboration in the service desk if required also 7x24 shift work
• Telephone support for customers and prospects
• Receiving customer inquiries and opening incidents or service requests
• Initial solution attempt according to specifications and qualified
• Forwarding of the incidents to the 1st level support or other specialist groups according to specifications
• Ensuring availability by telephone
• Acquisition of additional tasks in the office area if required

You will succeed if you:

• Customer-oriented thinking and acting
• Competence in telephone conversations
• Good communication skills (clear, understandable pronunciation, fluency)
• Pleasant voice and diction
• Flexibility, resilience and willingness to perform
• Willingness to work in shifts up to 7x24
• Very good knowledge of spoken and written German
• Excellent teamwork skills
• Safe handling of the entire MS Office product range
• Good knowledge of spoken and written English, further foreign language desirable
• Very good knowledge of German

Languages:
German - Upper intermediate (B2) - minimum
English - Upper intermediate (B2) - minimum

Place of work:
Anywhere within Slovakia

Why should you choose us?

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:

• Financial benefits
• Benefits with focus on learning and development *
• Benefits with focus on health and sport *
• Benefits with focus on family and work - life balance
• Other benefits *

For more information about our benefits click to Benefits

Benefits with * are applicable also to part-time positions.
This information may be subject to changes and other internal rules.

Wage (gross)

From 1 200 EUR/monthOffer salary will not be lower than 1200 EUR brutto. In addition to base salary we provide variable part and other financial benefits. More details about clear career path and other interesting financial benefits will be provided on Interview.

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