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Process Manager

Deutsche Telekom IT Solutions Slovakia

Place of work
Košice
Contract type
full-time
Start date
ASAP

Information about the position

Job description, responsibilities and duties

Performs tasks related to the respective Production processes. Coordinates and controls processes according to valid standards in order to increase the efficiency of the service activity and customer satisfaction. Designs and produces internal and external reports related to process management. Coordinates and organizes activities related to group of colleagues related to daily tasks or small team projects on a regular basis. Provides active on site support, training and development activities for other colleagues. Identifies gaps and deviations in existing processes/instructions and actively defines and implements improvements. Governance of the process management within the unit or company. Propose and implements changes in processes or sub processes according to valid standards and in order to increase the efficiency of the service activity. Provides consultancy in assigned processes. Prepares and controls optimization measures relating to processes and reporting.

Key accountabilities:
• Challenge the quality of production process to ensure Zero Outage targets
• Manage teleconferences with all required participants to coordinate actions to be taken related to process topics
• Manage continual service improvement to increase customer satisfaction
• Managing of process related projects to ensure Continuous Improvement on TSI Level
• Leading and building up respective process communities to increase awareness to expected levels
• Manage the alignment between process and operational topics to ensure proper communication
• Manage regular KPIs and set-up actions in case of deviance to keep quality awareness on expected level
• Coaching and consultancy of respective processes to share knowledge

Wage (gross)

From 1 020 EUR/monthFinal salary is negotiable. We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1020/brutto.

Employee perks, benefits

  • Possibility of teleworking or home office
  • Cafeteria Bonus - an annual package of money based on job complexity
  • Variable payment - yearly bonus defined in employment contract, based on reaching company objectives
  • Financial bonus for recommendation of a candidate
  • Financial bonus for relocation
  • Employer pension contribution (III. pillar)
  • Special program for key employees
  • Work life coaching - psychological, work, legal and financial consulting
  • Vacation contribution - for employees with employment contract who are continuously 24 months at least in the company
  • Hard-skills and soft-skills trainings
  • Opportunity to upskilling and reskilling by internal and external trainings and certifications
  • Discounts at various providers
  • Health week activities twice a year
  • Usage of relaxation area Alejová
  • Benefit from Metro

For more information about benefits visit - https://www.deutschetelekomitsolutions.sk/en/career/advantages-of-working-in-T-systems

Requirements for the employee

Candidates with education suit the position

University education (Master's degree)

Language skills

English - Upper intermediate (B2) and German - Upper intermediate (B2)

Experience in the position/sector

Process- Organisation- and Quality Management

Personality requirements and skills

Certification:
• ITIL foundation certification - advantage

IT technical skills:
• MS Office - advanced
• PC skills /HW, SW/ - advanced

Soft skills:
• Effective communication skills - advanced
• Analytical thinking - advanced
• Presentation skills - advanced
• Organizational skills- advanced
• Flexibility - intermediate
• Stress resistance - intermediate

Other skills:
• Ability to work autonomously
• Project management - basic

Languages:
•English - upper intermediate (B2)
•German - upper intermediate (B2)

Advertiser

Number of employees

1000 and more employees

Contact

Contact person: Ing. Lucia Gbúrová
E-mail: send CV
ID: 4345330  Dátum zverejnenia: 22.9.2022  Základná zložka mzdy (brutto): 1 020 EUR/month