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Open positions
Deutsche Telekom IT Solutions Slovakia
Lead Incident Manager
Place of work
Košice
Contract type
full-time
Wage (gross)
From 1 000 EUR/monthFinal salary is negotiable. We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1000€/brutto.
What will you do?
PurposeOverall responsibility for an Incident and its rectification in strict accordance with standards (as appropriate by means of Service Level and/or
Operational Level Agreements) and is also responsible for correctness and completeness of documentation within the Incident Record.
Key accountabilities
- Handle the Incident during its whole existence with strict observance of SLA/OLA (avoiding long-dated-tickets, avoidance of preventing idle periods of Incident Records)
- Control correct assignment of Incidents
- Coordinate information on time in case of critical incidents or impending breaches of SLA/OLA.
- Plan and organize the completeness and quality of all necessary information of the Incident during its whole existence until the accepted removal of the issue
- Clarify all responsibilities being unclear
- Schedule the Incident
- Classify and prioritize the Incident
- Make a diagnosis of the Incident
- Coordinate solving of the Incident and closing of the Incident
- Initiate the Major Incident Process on suspicion of a Major Incident
- Handle hierarchical escalation - requesting resources - Functional authorization of sectors involved
You will succeed if you:
- Strong Communication skills - Intermediate
- Analytical thinking - Intermediate
- Presentation skills - Intermediate
- Organisational skills- Intermediate
- Stress resistance - Intermediate
Other requirements
- Understanding of business environment and IT, processes, organization
- Customer oriented, initiative and enthusiastic
- Results oriented, persevering, able to complete task on time under pressure
- Works on assigned tasks independently
Why should you choose us?
We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:
- Financial benefits
- Benefits with focus on learning and development *
- Benefits with focus on health and sport *
- Benefits with focus on family and work - life balance
- Other benefits *
For more information about our benefits click to Benefits
Benefits with * are applicable also to part-time positions.
This information may be subject to changes and other internal rules.