What will you do?

Purpose
Independently check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order in order) to maintain service to customers according to given quality KPIs and internal processes (2nd and 3rd level environment).

Key accountabilities

• Next Generation Firewall capabilities, configuration and troubleshooting
• Maintenance of rule base, traffic log analyzing and export, software upgrade
• Working knowledge of Palo Alto Networks products, with a focus on Next-Generation Firewall and some comparative technologies
• Tunneling protocols such as SSL/TLS, IPSec
• IP Routing: Static, Network Address Translation
• Experience with remote user access technologies
• Perform daily network operation tasks to provide stable customer service.
• Investigate the root cause of incidents and initiate actions to improve or correct the situation.
• Handling team hotline.

You will succeed if you:

• Valid certification in given technology si advantage;
• Overview of the ITIL processes and Agile / Scrum Metodology;
• Organisational and presentation skills;
• Analytical and problem-solving abilities;
• Customer service orientation;
• Able to prioritise and execute tasks in a high-pressure environment;
• Technical documentation skills, able to produce clear and concise documentation;

Why should you choose us?

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:

• Financial benefits
• Benefits with focus on learning and development *
• Benefits with focus on health and sport *
• Benefits with focus on family and work - life balance
• Other benefits *

For more information about our benefits click to Benefits

Benefits with * are applicable also to part-time positions.
This information may be subject to changes and other internal rules.

Wage (gross)

From 1 000 EUR/monthFinal salary is negotiable. We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1 000€/brutto.

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