What will you do?

Defines and manages DT SYSO strategy in terms of quality assurance in close alignment with the global strategy.
Is responsible for the areas of Global Delivery Excellence, focusing on Global Business Assurance; Processes, Operational Excellence & Automation; T&T; Strategic Resource Management; Local Quality and Service Center approach.
Ensures the competitiveness in the TSI internal and external market with regular report status to MD DT SYSO, Global GDE Head and respective cluster Heads.

Acts according to valid legislation and Slovak Labor code.

Strategy:
· Defines and updates the annual strategy and portfolio (business direction, people, clients) for the respective organization within the framework of DT IT, TSI and the international GDE Unit strategy.

Finance:
· Plans and monitors OPEX budgets for the entire GDE organization in DT SYSO. Ensures that the monthly break down of financials are on the approved level of the DT SYSO board of directors.
· Defines, monitors and executes measures to stay monthly within the budget e.g. efficiency program, training budget, travel budget, personal costs primary and secondary.
· Requests and monitors purchase order entry and ensure all PO to be available before start of business.


Quality:
· Negotiates and monitors KPIs, SLAs and other business relevant quality parameters which are defined by internal/external clients.
· Defines proactive measures to safeguard all quality parameters and in case of negative deviation initiate and monitor countermeasures to get back to green.
· Is accountable for SLA´s, meets contractual obligations.
· Drives the GDE organization in DT SYSO according to international GDE requirements.

Communication and process:
· Aligns global business view with the local view of GDE in DT SYSO by being member of the Global management board of the global organization.
· Executes the governance model defined in DT SYSO and in the respective global organization (guidelines, management handbook, process and process improvements).
· Ensures proper communication within GDE (DT SYSO) unit to ensure that all employees are aware of the company and unit strategy and the targets of the pillars.


People:
· Maintains staff by recruiting, selecting/reducing, training employees, secure legal work environment; developing personal growth opportunities.
· Accomplishes staff results by communicating expectations, planning and monitoring job results, providing overview, coaching, mentoring, and disciplining employees, developing, coordinating, policies, procedures, and productivity standards.


Management scope:
· Manages the team of 5+ direct subordinates covering 250 specialists in the areas outlined above
· Active member of Board of Management in DT SYSO.



Required competencies:
Manage Yourself
Value orientation and sense of responsibility
 Acts according to the guiding principles and corporate policies (Code of conduct, Employee handbook etc.) and identifies with corporate as a brand (demonstrate positive attitude inside and outside the company).
 Walks the talks and takes responsibility for his/her own actions.
 Treats colleagues and customers in the same service-oriented way.
 Acts as a role model according to the company values.
 Encourages and supports value oriented company culture.
 Promotes company values continuously, creates company culture which reflects and develops company values.
 Creates his/her organization as a value oriented and supports company culture within it.

Communication & intercultural skills
 Communicates appropriately to target group and situation in a solution oriented way.
 Ensures clear understanding and prevents misunderstandings.
 Deals with people in the intercultural context respectfully and negotiates in a fair manner and achieves sustainable results.
 Acts as a role model of effective and respectful communication.
 Is transferring this way of communication to subordinates.
 Communicates effectively complex business matters towards international level/ counterparts and DT SYSO management.
 Finds understanding in a Global organization through his/her effective communcation.

Drive change
 Is open to change within his/ her area of responsibility and engages others.
 Supports innovative approach or way of doing things & considers different views on an issue.
 Acts as a role model where change is concerned.
 Initiates and drives change to support innovations.
 Strategically addresses and accelerates change as a business need.
 Predicts how significant changes in the market will affect DT SYSO services in the future & reflects them into strategic steps

Manage people
Leadership / strategic thinking
 Acts as role model and motivates others to contribute overall strategy.
 Delegates tasks in order to reach effective team work and reach the goals.
 Inspires, coaches and empowers people.
 Finds the balance between business needs and employee needs.
 Provides people with the information in time in order to ensure right decision making.
 Regularly gives constructive feedback.
 Involves team into decision making in order to build loyal team which is able to deal with difficult challenges.
 Uses appropriate tactical approach considering big picture.
 Inspires and motivates others to act in line with DTAG strategy.
 Thinks strategically and creates a long term vision aligned to business strategy.
 Uses full potential of the organization and explores new opportunities for business.

Staffing and development
 Takes responsibility for internal and external recruitment by developing and maintaining partnerships with others inside and outside the organization.
 Takes responsibility for team development, defines and helps to reach individual development plans.
 Ensures, that the business is correctly staffed by the right number of people with the skills relevant to the business needs.
 Move people to right places within the company.
 Uses coaching techniques to develop people.
 Considering changing business predicts future development needs for his/ her area of responsibility.
 Defines strategic and business frame for staffing and development in close cooperation with ICT third parties (educational institutions, IT Valley, AmCham).

Drive results
Performance and result orientation
 Recognizes and evaluates expected performance.
 Leads others to take ownership for work responsibilities, results and decisions.
 Actively works with team to improve effectivity and performance.
 Delivers results in time and with required quality.
 Prioritizes effectively in daily operation and acts accordingly.
 Takes responsibility for own decisions.
 Supports others/team to achieve defined results.
 Leads others to reach the results in accordance to strategy.
 Effectively works with the resources to reach best results.
 Creates strategy based on bussiness needs to reach excellent results.
 Builds result oriented organization with sustainable excellent results.

Financial planning
 Has the knowledge & understanding of the budget process.
 Effectively manages all cost elements.
 Able to discuss costing & financial planning with counterparts and internal teams.
 Has understanding of contracts and contract change process (Framework agreement, Delivery Agreement, SLA, OLA, etc.) and organizes business accordingly.
 Is in control of forecasting & budgeting within his/ her area of responsibility & reflects future challenges & opportunities in financial planning.
 Strategically manages the overall finances of the business, driving cost efficiencies & financial performance.

Service responsibility & Technical expertise
 Understands the portfolio and processes, how it maps to the business and applies accordingly.
 Has end to end ownership for the service and delivers required quality in order to meet SLA.
 Demonstrates in-depth technical & operational knowledge to support timely resolution of a problem.
 Demonstrates end to end ownership for the service and actively steers delivery of service elements.
 Ensures understanding of service chain and cooperation across the organization.
 Manages and leads service delivery in complex environment in order to enhance customer satisfaction.

Build relationships
Customer orientation
 Thinks & acts in a customer-oriented manner.
 Creates customer oriented culture within his/her organization.
 Builds trust & reputation for exceptional customer service by delivering as promised.
 Looks for ways of further development of existing relationships with customers.
 Shares his/her experience with other departments and units to improve delivered services.
 His/her aim is to develop relations with customers and overachieve customer’s expectation.
 Leads others in order to develop long term customer relationships.
 Builds strategic partnership with customers.

Stakeholders management
 Identifies stakeholders & roles they play.
 Understands needs of the stakeholders and delivers according to expectations.
 Actively steers and develops stakeholders' relationships.
 Anticipates the implications of decisions on various stakeholders in the organization & plans strategy accordingly.


Business development & growth
 Understands business needs and identifies possible opportunities.
 Works within their team in order to drive business growth.
 Understands how changes can impact opportunities & utilises these when working with the client.
 Thinks and acts as an ambassador of DT SYSO portfolio to support business development on company level.
 Works at a strategic level in order to drive business development across the organization.

You will succeed if you:

IT Technical skills:
ITIL - Intermediate - 5 years

Languages:

• English - Advanced (C1)
• German - Advantage (C1)

Soft skills:
Strong Leadership profile - Expert - 10+
International thinking - expert - 10+
Visionare - avdanced - 6
Financial management - expert - 6
Business processes knowledge- advanced - 6

Experience:
Experience in ICT business with the min of 5 years in managerial position managing up to 100 people. - 5
Experience in Quality Management leading up to 30 people. - 2

Why should you choose us?

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:

• Financial benefits
• Benefits with focus on learning and development *
• Benefits with focus on health and sport *
• Benefits with focus on family and work - life balance
• Other benefits *

For more information about our benefits click to Benefits

Benefits with * are applicable also to part-time positions.
This information may be subject to changes and other internal rules.

Wage (gross)

2 420 EUR/monthFinal salary is negotiable.  We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 2420 EUR/brutto.

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