What will you do?

General description
Independently check, execute, solve (where appropriate), and create tickets (problem ticket, change management ticket, incident ticket) in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM) 2nd and 3rd level environment support.

Accountabilities

• Solve complex issues, and escalate problem solving if needed.
• Update, close the ticket, document the solution.
• Implement system installations and upgrades for Archiving environment.
• Participate in migration projects to various cloud platforms.
• Execute Archiving Operational tasks.
• Perform all Archiving Basis related activities.
• May be mandated with standby tasks if expert advice is available when necessary.
• Keep professional contacts with the IT professionals of clients.
• Investigate the root cause of incidents and initiate actions to improve or correct the situation.
• Record, evaluate, authorize, prioritize, plan, test, implement, document and review complex changes in controlled manner.
• Participate on regular and/or irregular communication with colleagues in an international environment to ensure operational goals.
• Coordinate the use of internal technical support and vendor support to ensure troubleshooting, maintenance, and an efficient end-user support.

You will succeed if you:

Experience

• Minimum 3 years of working experience with SAP Archiving Basis technologies/products like OpenText, Image Master
• Private Cloud (DCS3, DSM, etc.)
• Public Cloud (MS Azure, AWS, Google Cloud, OTC)

Certification

• Valid certification in given technology / advantage

Other criteria or requirements

• Experience supporting solutions around SAP Archiving ecosystems and their technology stack.
• Experience in new technologies (e.g. archiving solutions on cloud platforms) is highly welcomed.
• Experience in various DB platforms (Oracle, MS SQL Server) and operating systems (Linux, Windows)

Why should you choose us?

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:

• Financial benefits
• Benefits with focus on learning and development *
• Benefits with focus on health and sport *
• Benefits with focus on family and work - life balance
• Other benefits *

For more information about our benefits click to Benefits

Benefits with * are applicable also to part-time positions.
This information may be subject to changes and other internal rules.

Wage (gross)

1 000 EUR/monthFinal salary is negotiable. We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1000 EUR/brutto.

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