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Service Delivery Manager with German language

Deutsche Telekom IT Solutions Slovakia

Place of work
Remote work
Contract type
full-time
Start date
ASAP

Information about the position

Job description, responsibilities and duties

Coordinate the execution of contracts in a way that contract fulfillment achieves or exceeds the expectations of the external or internal customer, while keeping costs at an optimal level. Procure services for the client inside or outside the organization at an optimal price and quality. Oversee all factors which might affect contract fulfillment.

Accountabilities
• Manage optimal contract fulfillment for both the client and the company for the duration of the contract
• Approve Delivery model (feasibility, time, quality, budget) in order to meet contract agreements
• Coordinate the service delivery activities between the organizational units and supervise their work in the interest of contract fulfillment
• Observe and adjust the budgets and cost reduction
• Procure services in compliance with the deadlines and the expected service levels
• Guarantee cost-effective implementation of internal IT infrastructure and resources
• Handle customer complaints and escalations within the framework of the complaint management process
• Process claim management towards customer
• Manage continuous improvement of delivered services
• Develop and drive innovation within the customer base.
• Ownership of annual customer satisfaction programme; ensuring that targets are set and cascaded to the accounts, service improvement plans are in place and closely managed and that all international reporting requirements and quality gates are met.

Wage (gross)

From 1 100 EUR/monthFinal salary is negotiable. We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1100 EUR/brutto.

Employee perks, benefits

  • Possibility of teleworking or home office
  • Cafeteria Bonus - an annual package of money based on job complexity
  • Variable payment - yearly bonus defined in employment contract, based on reaching company objectives
  • Financial bonus for recommendation of a candidate
  • Financial bonus for relocation
  • Employer pension contribution (III. pillar)
  • Special program for key employees
  • Work life coaching - psychological, work, legal and financial consulting
  • Vacation contribution - for employees with employment contract who are continuously 24 months at least in the company
  • Hard-skills and soft-skills trainings
  • Opportunity to upskilling and reskilling by internal and external trainings and certifications
  • Discounts at various providers
  • Health week activities twice a year
  • Usage of relaxation area Alejová
  • Benefit from Metro

For more information about benefits visit - https://www.deutschetelekomitsolutions.sk/en/career/advantages-of-working-in-T-systems

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

German - Upper intermediate (B2) and English - Upper intermediate (B2)

Personality requirements and skills

• Minimum 2 years of experience in customer relationships, confidence and presence to deal with customers
• Experience in ICT Delivery Service Management (advantage)

Advertiser

Number of employees

1000 and more employees
ID: 4025315  Dátum zverejnenia: 22.8.2022  Základná zložka mzdy (brutto): 1 100 EUR/month