Lead Problem Manager

Deutsche Telekom IT Solutions Slovakia

Place of work
Košice
Contract type
full-time
Start date
ASAP

Information about the position

Job description, responsibilities and duties

• Plan, lead and control Project of Central Problem Management process with focus on prevention of Incidents.
• Managing and coordinating the analysis of the underlying root causes behind the incidents and defining the measures that contribute to the overall improvement of the IT processes.
• Participating in Application Expert Group for TOP Applications of Telekom IT.

Accountabilities
• Driving the efficiency and effectiveness of the Problem management process.
• Producing management information.
• Managing the work of Problems support staff (first-, second- and third line).
• Monitoring the effectiveness of Problem Management and making recommendations for improvement.
• Overall control of the process-conformity of problem tickets.
• Decision making about steps to solve problem.
• Communication with customer and top management.
• Route Cause Analyses and derivate actions towards permanent removal of problem worldwide as well as provision of lessons learned in respective corporate communication media.

Wage (gross)

971 EUR/monthMinimum monthly salary is 971 € brutto + variable part of salary + other financial benefits. The final wage component can be adjusted accordingly to individual skills and experience of selected candidate.

Employee perks, benefits

• Cafeteria - individual benefit
• Trainings and development opportunities
• Discounts at various providers in Košice
• Possibility of Home office
• Pension savings contribution
• Meal vouchers contribution
• Teambuildings
• Extra vacation days
• Young and enthusiastic working environment
• Diversity Program
• Health Weeks
• Sport Activities
• Weekend Events
• Work life Coaching
• Doctors at workplace
• Credit card
• Referral bonus /financial/
• Rotations possibilities

Requirements for the employee

Candidates with education suit the position

University education (Master's degree)

Language skills

English - Advanced (C1)

Number of years of experience

Process- Organisation- and Quality Management
2

Personality requirements and skills

Certification
ITIL foundation certification Kepner Tregoe Project management basic

IT technical skills
general overview about IT- Basic

Soft skills
Strong communication skills
Analytical thinking
Presentation skills
Organisational skills
Flexibility
Stress resistance

Other
Experience in large, complex and international projects
Very good practical and knowledge skills of project management methods
ICT-Operations-Know-How
Practical knowledge of Quality Management
Telekom IT processes, in particular related to the use cases Demand-to-Solution and Request-for Fulfilment

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Brief description of the company

Deutsche Telekom Systems Solutions Slovakia s.r.o. is one of the two legal entities promoted under one brand Deutsche Telekom IT Solutions Slovakia. Our parent company Deutsche Telekom AG decided to take strategic steps towards structural change, which resulted in the splitting of T-Systems Slovakia into two legal entities, operating, as of July 1, 2020.
Our original brand T-Systems Slovakia has been inextricably linked with Kosice region since January 2006. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.
Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.

Number of employees

1000 and more employees

Company address

Deutsche Telekom IT Solutions Slovakia
Žriedlová 13
04001 Košice
https://www.deutschetelekomitsolutions.sk/
ID: 4017840  Dátum zverejnenia: 8.1.2021  Základná zložka mzdy (brutto): 971 EUR/month