What will you do?

Accountable for order delivery, coordination of order management process, for financial performance and billing tasks within the areas of the Service Ensurance.

Accountabilities

Service Ensurance pillar:

• Managing Service Ensurance pillar
• Within this pillar Junior SDM carries all responsibility and activities necessary to meet the contractual service requirements and is monitoring the Quality of provided service.
• Functional leading of order managers.
• Customer facing :

1. SPOC between customer and operation/production
2. order entry gate for the customer
3. direct interface to customer in relation to order management process
Global Customer Order Desk:

• accountable for tracking and tracing of orders o proposing and implementing process improvements
• closely cooperating with SDMs, SCOPMs, OPMs, PM, PPL, SDM Support, PSD/Solution architects, deployment groups and provisioning o identifying potential risks / blocking points of implementation and delays of order
• managing migrations calls and escalations
• troubleshooting delivery of orders in project management phase o providing inputs to Design Solution Manager for the price calculation o creating of final price calculations for technical solutions
• accountable for sending the offer to the customer
• Communication with production to ensure delivery of services in required SLA, OLA and KPI
• Managing customer escalations in deployment phase
• Order management
• Processing proposals with an aim to optimize production.
• Processing order for customer in specific tool to deliver customer requests (creation of orders).
• Validating request in tool and collecting all necessary information, documentation to complete the order
• Delivering requestor/customer acceptance of delivered service
• Coordinating order and providing support to implementer’s teams to deliver customer order in requested time and quality.
• Processing and coordinating incoming requests from Service Delivery Managers and application - operation unit.

Financial Performance and Billing

• Financial Performance & Billing is responsible for all financial regards.
• Specifically the commercial management topics:
• Steering the financial planning.
• Steering the forecast process.
• Cost Management.
• Steering of Cost Saving/Efficiency measures.
• Preparing and executing Finance Reviews.
• Collecting of data and creating reports for account improvement program.
• Generating billing data for the relevant elements
• Generating the invoice supplements

You will succeed if you:

Experience

• ICT Delivery Service Management- 2 years

Certification

• ITIL V3 Foundation, SeM Basic

IT Technical Skills

• General IT overview- Advanced
• TSI portfolio knowledge- Advanced
• MS Office- Intermediate

Soft skills

• Customer orientation- Advanced
• Excellent leadership- Intermediate
• Communication skills- Advanced
• Negotiation skills - Intermediate
• Time management - Advanced
• Problem solving ability- Advanced
• Result orientation - Advanced
• Presentation skills- Intermediate

Finance skills

• Finance and billing- Intermediate

Other requirements

• Self-motivated individual with excellent interpersonal communication and influencing skills
• Sound knowledge of project management principles
• Mature specialized professional knowledge (deep understanding of a specific professional field)
• Analytical thinking
• Exhibiting tact and diplomacy
• Experience of post-sales support - advantage
• Cost control and budget planning

Why should you choose us?

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:

• Financial benefits
• Benefits with focus on learning and development *
• Benefits with focus on health and sport *
• Benefits with focus on family and work - life balance
• Other benefits *

For more information about our benefits click to Benefits

Benefits with * are applicable also to part-time positions.
This information may be subject to changes and other internal rules.

Wage (gross)

From 994 EUR/monthMinimum base salary 994 € + variable part + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.

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