Process Expert

Deutsche Telekom IT Solutions Slovakia

Place of work
Košice
Contract type
full-time
Start date
ASAP

Information about the position

Job description, responsibilities and duties

• Performs tasks related to the respective Production processes. Coordinates and controls processes according to valid standards in order to increase the efficiency of the service activity and customer satisfaction. Designs and produces internal and external reports related to process management.
• Coordinates and organizes activities related to group of colleagues related to daily tasks or small team projects on a regular basis. Provides active on site support, training and development activities for other colleagues. Identifies gaps and deviations in existing processes/instructions and actively defines and implements improvements.

Accountabilities
• Lead teleconferences with all required participants to set up actions to be taken
• Lead continual service improvement to increase customer satisfaction
• Coordinating in building up respective process communities to increase awareness to expected levels
• Coordinating of process related projects to ensure continuous improvement up to TSI Level
• Coordinate the interface between process and operational topics to ensure proper communication
• Analyze and control regular KPIs and set-up actions in case of deviance to keep quality awareness on expected level
• Training and mentoring of respective processes to increase process awareness

Wage (gross)

815 EUR/monthMinimum base salary 815 € + variable part + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.

Employee perks, benefits

- cafeteria - individual benefit,
- trainings and development opportunities,
- discounts at various providers in Košice,
- possibility of Home office,
- pension savings contribution,
- meal vouchers contribution,
- teambuildings,
- extra vacation days,
- young and enthusiastic working environment,
- diversity program,
- health weeks,
- sport activities,
- weekend events,
- work life coaching,
- doctors at workplace,
- credit card,
- metro card,
- referral bonus /financial/,
- rotations possibilities.

Expected date of completion of the selection process

31 December 2020 (there are still 98 more days)

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

Experience
• Process - Organisation -and Quality management - 2 years

Certification
• ITIL foundation certification; higher ITIL certification / advantage

IT Technical Skills
• MS Office / Excel, Power Point, Outlook - Intermediate – 3 years
• PC skills / HW, SW/ - Intermediate – 3 years

Soft skills
• Effective communication skills - Intermediate – 3 years
• Analytical thinking - Intermediate – 3 years
• Presentation skills - Intermediate – 3 years
• Organisational skills - Intermediate – 3 years

Other criteria or requirements
• Experience of IT operations across at least 1 area (e.g. application operation, OS operation, network, storage, etc.) Flexibility
• Responsibility
• Project management/ advantage - Basic
• Pro-activity and pro-customer orientation
• Ability to work as an individual also as a part of the team
• Experience in management of international projects, previous experience in intercultural environment Ability to work on more tasks in paralel/ changing topics
• German- Advantage

Advertiser

Brief description of the company

Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in January 2006 under the name T-Systems Slovakia and has been inextricably linked with this region ever since. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.
Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.
To this end, our parent company Detusche Telekom AG decided to take strategic steps towards structural change, which resulted in the splitting of T-Systems Slovakia into two legal entities, operating, as of July 1, 2020, under one common brand, Deutsche Telekom IT Solutions Slovakia.
This process provided a unique chance to move the company under the brand of the global Deutsche Telekom AG group. A brand that is one of the most valuable in Europe, which is widely recognized and that opens up for us opportunities for global interaction and cooperation at the international level.
The biggest asset and competitive advantage of the company are our people - ambitious, dynamic, educated and reliable. Our employees are a key factor in economic growth and financial success. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle.
It is important to us that we provide our employees with space for growth, constantly develop the quality and level of their professional skills and thus create conditions for continuous improvement of the quality of services provided to the company's customers.
As a company, we value every recognition of our commitment to continuous improvement in every area in which we operate. Over the years, we have received awards as The Best Employer in IT Technology, IT Company of the Year, or the Lecturer of the Year award in the Best Corporate Development Program category, or the Via Bona Award for Responsible Business and Corporate Philanthropy.

Number of employees

1000 and more employees

Company address

Deutsche Telekom IT Solutions Slovakia
Žriedlová 13
04001 Košice
https://www.deutschetelekomitsolutions.sk/
ID: 3963377  Dátum zverejnenia: 7.9.2020  Základná zložka mzdy (brutto): 815 EUR/month