Head of Team

Deutsche Telekom IT Solutions Slovakia

Place of work
Contract type
Start date

Information about the position

Job description, responsibilities and duties

General description
The holder of the job takes care of and acts a main point of contact for day-to-day coordination of project management services related to the nearshore part of customer transition and transformation (T&T) projects for global TCD customers.
The holder leads and coordinates up to 25 employees to meet corporate goals for productivity, quality and financial efficiency. The holder focuses on accomplishment of assigned team objectives by effective resource management, planning and evaluating activities in the assigned area of operational responsibility.

Processes and service delivery
•Maintain relationships with counterparts and other stakeholders by effective communication.
•Operationally manage critical situations and solve common escalations to provide seamless operation and effective service to clients.
•Collect and provide feedback on contract terms and conditions compliance.
•Supports pre-sales activities, contract negotiations, customer visits, and new customer onboarding and project management services for network solutions in T&T projects throughout their lifecycle for TCD global customers (incl. Top 25).

Quality assurance
•Deliver services/solutions to clients in agreed quality and quantity structure according to agreed contracts (OLA, SLA,...) and KPI’s.
•Continuously improve processes and products/services in assigned area, plan improvements and implement improvements programs.
•Coordinate and control operations, processes, take-over and delivery of services according to standard/processes.
•Participates in on-call shifts in the “manager on duty” role.

Budgets and finances
•Provide inputs to financial and other business plans and effectively coordinate assigned resources to meet financial targets.
•Controls finance and efficiency management initiatives across the assigned organizational units and sub-units.

Management scope
•People: lead organizational unit with up to 25 members, project managers.
•Processes: coordinate delivery of complex, non-standard project management services to multiple global customers; work within the context of transformational (T&T) projects.
•Finances: control training and travel budgets, revenue up to Eur 1200 k p.a.

Wage (gross)

1 150 EUR/monthMinimum monthly salary is 1150 € brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.

Employee perks, benefits

•Cafeteria - individual benefit,
•Trainings and development opportunities,
•Discounts at various providers in Košice,
•Possibility of Home office,
•Pension savings contribution,
•Meal vouchers contribution,
•Extra vacation days,
•Young and enthusiastic working environment,
•Diversity Program,
•Health Weeks,
•Sport Activities,
•Weekend Events,
•Work life Coaching,
•Doctors at workplace,
•Credit card,
•Metro card,
•Referral bonus /financial/,
•Rotations possibilities.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Advanced (C1) or German - Upper intermediate (B2)

Personality requirements and skills

•Knowledge of ICT environment,
•Advantage is project management certification,
•Overview of ITIL processes,

Soft skills
•Fluent and confident communication,
•Willingness to learn,

•Strong Communication skills and Customer orientation,
•Presentation and interpersonal skills,
•People assessment and potential identification during interviews and Assessment Centers for higher expert positions,

Recommended previous roles
•Project management,
•People management.


Brief description of the company

Deutsche Telekom IT & Telecommunications Slovakia s.r.o. is one of the two legal entities promoted under one brand Deutsche Telekom IT Solutions Slovakia. Our parent company Deutsche Telekom AG decided to take strategic steps towards structural change, which resulted in the splitting of T-Systems Slovakia into two legal entities, operating, as of July 1, 2020.
Our original brand T-Systems Slovakia has been inextricably linked with Kosice region since January 2006. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.
Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.

Number of employees

1000 and more employees

Company address

Deutsche Telekom IT Solutions Slovakia
Žriedlová 13
040 01 Košice


ID: 3741330  Dátum zverejnenia: 7.9.2020  Základná zložka mzdy (brutto): 1 150 EUR/month