Head of Team - SAP

Deutsche Telekom IT Solutions Slovakia

Place of work
Contract type
Start date

Information about the position

Job description, responsibilities and duties

General description
- The holder of the job takes care of and acts a main point of contact for day to day matters for all services related to the near-shore part of deployment, operation and consultancy of SAP Basis, in 24x7 operating model, for International GDU SAP TS customers.
- The holder leads and coordinates up to 25 employees to meet corporate goals for productivity, quality and financial efficiency.
- The holder focuses on accomplishment of assigned team objectives by effective resource management, planning and evaluating activities in the assigned area of operational responsibility.
- The holder is accountable for 24/7 operation and Projects in PD, SDA&SDM area.
- The holder is Accountable for delivery of consultancy and onsite support for PD, SDA&SDM area


Processes and service delivery
- Maintain relationships with counterparts and other stakeholders by effective communication.
- Collect and provide feedback on contract terms and conditions compliance.
- Support pre-sales activities, contract negotiations, customer visits, new customer onboarding, 2nd level support on 24/7 basis in the area of delivering and implementing SAP Basis solutions in project mode, interacting with PM’s, OPM’s and SDM’s.
- Supports projects, hypercare and onsite support with relevant consultants and technical leads

Quality assurance

- Deliver services/solutions to clients in agreed quality and quantity structure according to agreed contracts (OLA, SLA,...) and KPI’s.
- Continuously improve processes and products/services in assigned area, plan improvements and implement improvements programs.
- Coordinate and control reporting, processes, take-over and delivery of services according to standard/processes.
- Participates in on-call shifts in the “manager on duty” role

Budgets and finances

- Provide inputs to financial and other business plans and effectively coordinate assigned resources to meet financial targets.
- Controls finance and efficiency management initiatives across the assigned organizational units and sub-units.


- Motivate and develop people in own team to be able to deliver better quality and maintain satisfaction of employees.
- Ensure all people-related regulatory topics (abor code, internal rules & guidelines) are met in the assigned team.
- Actively steer capacity of team resources and quality of employee performance results in coherence with customer contracts.

Management scope

People: lead organizational unit with up to 25 members, IT specialists
Processes: coordinate delivery of multiply OS services to multiple customers, under specific high-security requirements
Finances: control training and travel budgets up to Eur 900k p.a., revenue up to Eur 1 mil p.a.

Wage (gross)

1 150 EUR/monthMinimum salary is 1150€ brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate

Employee perks, benefits

Other benefits
- Cafeteria - individual benefit
- Discounts at various providers in Košice
- Possibility of Home office
- Pension savings contribution
- Meal vouchers contribution
- Teambuildings
- Extra vacation days
- Young and enthusiastic working environment
- Diversity Program
- Health Weeks
- Sport Activities
- Weekend Events
- Work life Coaching
- Doctors at workplace
- Credit card
- Metro card
- Referral bonus /financial/
- Rotations possibilities

Requirements for the employee

Candidates with education suit the position

Secondary without school-leaving examination
Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2) and German - Intermediate (B1)

Personality requirements and skills


Master - Information Technologies


English - Upper intermediate (B2)

German - Intermadiate (B1)

IT Technical Skills:

SAP Operational skills - 4 years of experience

Leadership - 2 years of experience

ITIL - 2 years of experience

Soft Skills:

Presenation skills -  2 years od experience


Brief description of the company

Deutsche Telekom IT & Telecommunications Slovakia s.r.o. is one of the two legal entities promoted under one brand Deutsche Telekom IT Solutions Slovakia. Our parent company Deutsche Telekom AG decided to take strategic steps towards structural change, which resulted in the splitting of T-Systems Slovakia into two legal entities, operating, as of July 1, 2020.
Our original brand T-Systems Slovakia has been inextricably linked with Kosice region since January 2006. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.
Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.

Number of employees

1000 and more employees

Company address

Deutsche Telekom IT Solutions Slovakia
Žriedlová 13
040 01 Košice
ID: 3592582  Dátum zverejnenia: 27.11.2019  Základná zložka mzdy (brutto) a ďalšie odmeny: 1 150 EUR/monthMinimum salary is 1150€ brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate