Lead Incident Manager

Deutsche Telekom IT Solutions Slovakia

Place of work
Košice
Contract type
full-time
Start date
ASAP

Information about the position

Job description, responsibilities and duties

Overall responsibility for an Incident and its rectification in strict accordance with standards (as appropriate by means of Service Level and/or Operational Level Agreements) and is also responsible for correctness and completeness of documentation within the Incident Record.

Accountabilities

- Handle the Incident during its whole existence with strict observance of Service Level Agreement (SLA)/Operation Level Agreement (OLA) (avoiding long-dated-tickets, avoidance of preventing idle periods of Incident Records).
- Control correct assignment of Incidents.
- Coordinate information on time in case of critical incidents or impending breaches of SLA/OLA.
- Plan and organize the completeness and quality of all necessary information of the Incident during its whole existence until the accepted removal of the issue.
- Clarify all responsibilities being unclear.
- Schedule the Incident.
- Classify and prioritize the Incident.
- Make a diagnosis of the Incident.
- Coordinate solving of the Incident and closing of the Incident.
- Initiate the Major Incident Process on suspicion of a Major Incident.
- Handle hierarchical escalation - requesting resources
- Functional authorization of sectors involved.

Wage (gross)

900 EUR/monthMinimum base salary 900 € + variable part + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.

Employee perks, benefits

- cafeteria - individual benefit,
- trainings and development opportunities,
- discounts at various providers in Košice,
- possibility of Home office,
- pension savings contribution,
- meal vouchers contribution,
- teambuildings,
- extra vacation days,
- young and enthusiastic working environment,
- diversity program,
- health weeks,
- sport activities,
- weekend events,
- work life coaching,
- doctors at workplace,
- credit card,
- metro card,
- referral bonus /financial/,
- rotations possibilities.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

- ICT Operational environment (advantageous),
- understanding of ICT operation,
- knowledge of Quality and Process Management.
- advanced communication skills,
- ITIL overview – Incident Management: big advantage,
- IT overview: big advantage,
- stress resilient,
- results oriented, initiative and enthusiastic,
- structured thinker,
- developed soft skills and experience with customers,
- intercultural experience.

Advertiser

Brief description of the company

Deutsche Telekom Systems Solutions Slovakia s.r.o. is one of the two legal entities promoted under one brand Deutsche Telekom IT Solutions Slovakia. Our parent company Deutsche Telekom AG decided to take strategic steps towards structural change, which resulted in the splitting of T-Systems Slovakia into two legal entities, operating, as of July 1, 2020.
Our original brand T-Systems Slovakia has been inextricably linked with Kosice region since January 2006. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.
Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.

Number of employees

1000 and more employees

Company address

Deutsche Telekom IT Solutions Slovakia
Žriedlová 13
040 01 Košice
https://www.deutschetelekomitsolutions.sk/
ID: 3343015  Dátum zverejnenia: 12.9.2019  Základná zložka mzdy (brutto) a ďalšie odmeny: 900 EUR/monthMinimum base salary 900 € + variable part + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.