Regional SmartOperations Administrator and Coordinator (EMEA)

Place of work
Senec, Slovakia (Job with occasional home office)
Contract type
Wage (gross)
1 370,98 EUR/monthplus other financial and non-financial benefits (The salary can vary based on the candidate´s experience and personal skills and will be a subject of further discussion.)

Information about the position

Job description, responsibilities and duties

Do you enjoy working in a team environment driving the roll-out of standardized processes, and driving the implementation of the solution which enables the flexibility of leaders and employees in our operations - SmartOperations

If so, DHL Supply Chain has the opportunity for you.
We’re looking for a Regional SmartOperations Administrator and Coordinator (f/m/x) to coordinate the activities around the BUILD and RUN of the SmartOperations roll-out in DHL Supply Chain EMEA, as well as related project coordination activities. These include:
• Coordinate BUILD activities on SmartOperations rollout
• Set up of Facilities and Usergroups in SmartOps (Parent appl.)
• Onboard/ Train in collaboration with local OMS Engineers local SmartOps SuperUsers
• Monitor User management by local teams
• Support SmartOps for Supervisor Academy in collaboration with the local team
• Coordinate activities with other Smart Device user teams (e.g. WS/ SmartScanner) based on agreed collaboration models
• Align with regional IT on required services by regional and local IT teams (initialization, coordination, monitoring)
• Coordinate RUN activities on SmartOperations to keep it sustained
• Keep SmartOps Site Superuser Community and OMS Engineers up to date (coaching, retraining, updates)
• Establish and work with monitoring solutions to drive utilization of SmartOps in EMEA (sites, users, apps, etc.)
• Support countries to regularly have updated visibility on SmartOps utilization
• Review and improve solutions to maintain SmartOps (e.g. user mgt. Concepts, keeping users active, etc.)
• Be involved in building and establishing the SmartOps Operating and Support model (GSN based)
• Maintain, review and improve all processes to run the SmartOps support model (together with regional IT)
• Collaboration on SmartOps Release Mgt. with all required parties (regional IT, global CoE, functional leads, OMS Engineers, etc.)
• Review upcoming release updates to prepare and schedule launch for DSC EMEA
• Initialize and coordinate all activities to prepare new releases (testing, process docs, training, translations, comms)
• Track execution of release updates (in countries and on devices)
• Support and collaborate with functional leads to drive the launch and utilization of SmartOps Apps
• Support functional leads in preparing the launch of new/ updated SmartOps apps (testing, process design, documentation)
• Support functional leads to monitor utilization of SmartOps apps (app by app down to facility level)
• Support regional SmartReM Lead
• Engage with global CoE related to communication, product board, regular meetings with partners/parties, etc.
• Engage in projects of further development and improvement of the SmartOps concept and environment
• Collaborate with OMS FC & SmartReM Implementer Community
• Collaborate with regional IT and functional leads (regular meetings, routines, reporting)
• Make all required reports (regular and on-demand) on SmartOps available
• Ensure availability of basic and key elements to drive SmartOps agenda in DSC EMEA (in strong collaboration with reg. IT)
• Maintain an up-to-date test environment
• Align with all partners/ parties on cross-functional matters (SmartOps as a launcher, ASO, etc.)
• Create and maintain an up-to-date SharePoint platform
• Sustain an up-to-date support model (incl. GSN platform)
• Maintain, track and drive CRI activities (C: Change Requests, R: Risks, I: Issues)
• Collaborate with regional IT to create transparency about the availability of SmartOps devices
• Ensure visibility on available devices (tablets/ handhelds)
• Ensure visibility on SOTI configurations
• Support potential future extension of SmartOperations regarding regional and country applications.
• Coordinate activities together with regional IT to build & establish future SmartOps, that will be of regional or local relevance
• Monitor the corresponding activities to ensure alignment/ compliance with global SmartOps standards

Employee perks, benefits

• Working for a large international company
• Working in a pleasant working environment
• Opportunities for personal development and professional growth are supported by the necessary educational activities
Further information will be communicated on the personal meeting.

Information about the selection process

The personal data presented in the CV will be processed and stored by DHL Logistics (Slovakia) s.r.o. a DHL Exel s.r.o. in accordance with Act No. 18/2018 Coll. On the Protection of Personal Data as amended. The personal information will be exclusively processed for the purpose of selecting suitable candidates for the advertised vacancy. After the selection process or 3 years the latest after receiving your personal data all your personal information will be destroyed in accordance with the Law.

Requirements for the employee

Candidates with education suit the position

Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Advanced (C1)

Personality requirements and skills

• Solid operational background in the supply chain industry (min. 3 years)
• Experience in implementing SmartOperations solutions, ideally in SmartOps in DSC (min. 1 year)
• Profound system literacy and process thinking (proven in previous jobs for at least 2-3 years)
• Experience in working closely together within supply chain operations, IT, and Ops Exc functional teams
• Experience in an operational environment is needed (min. 3 years)
• Experience in working in/ with different geographies/ countries
• Training and coaching of individuals in an international environment
• Experience in project management
• Dynamic and goal-orientated way of working; enabling local and functional teams to work accordingly to the regional plans
• The ability to influence without formal authority is important
• Intrinsically motivated and team player
• Solid experience in Operations Excellence and IT
• Strong in operational and administrative process understanding
• Ability and willingness to travel multiple times within the EMEA region (as part of normal business)


Brief description of the company

DHL Supply Chain, part of the EUR 56.6bn DPDHL Group, is the world’s leading contract logistics provider. Combining value-added and management services with traditional fulfillment and distribution, our customized, integrated logistics solutions drive efficiency, improve quality and create a competitive advantage.

DHL Supply Chain offers specialist, proven expertise within the Auto-Mobility, Consumer, Chemicals, Energy, Engineering & Manufacturing, Life Sciences & Healthcare, Retail and Technology sectors. As today’s global markets grow, our innovative logistics solutions are ready to help.

GDPR information:

Number of employees

1000 and more employees
ID: 4372770  Dátum zverejnenia: 4.7.2022  Základná zložka mzdy (brutto): 1 370,98 EUR/month