Shift Manager
Place of work
Senec
Contract type
full-time
Wage (gross)
from 1500 EUR gross/month base salary upon experiences plus other financial and non-financial benefits
Information about the position
Job description, responsibilities and duties
To supervise the running of a safe and efficient operation, working within clear guidelines to help achieve Operational Standards and defined outcomes for your responsibility area / shift,
Implement actions as directed to reduce or eliminate health and safety related risks,
Communicate Objectives & KPIs applicable to your team (coordinators), align the expected frequency for tracking them, how the results are calculated and on which reports they can find the results,
Communicate Roles & Responsibilities applicable to your team (coordinators) and ensure they are trained and prepared to execute the expected activities,
Update Daily resource planning for next shift, based on latest volume and volume profile information. Receive Daily resource planning updated from previous shift and define shift priorities with coordinator,
Track shift's performance and understand deviations with Frontline Leadership,
Review and Approve the Standard Operational Procedures (SOP) and Work Instructions (WI) of your area and ensure that review’s process and approval are taken under the established due dates,
Prepare, make and document the shift handover with your colleague of next shift and report to direct manager the main points identified during your working day and shift to your direct manager,
Conduct leadership performance meetings, discussing the shift's needs and priorities, ensuring that actions are taken by your team and/or support areas,
Conduct pre-shift meetings with your team, ensuring clear communication regarding the site's Key Performance Indicators and improvement actions in process,
Discuss Kaizen (improvement opportunities) raised by the team with your colleagues of Second Line Leadership and with site manager, ensuring actions are implemented - Weekly Kaizen Meeting for follow up and escalating any issue,
Control your operational processes (inbound, picking, outbound, VAS, etc), fulfilling service level agreeded and deadlines established,
Responsibility for recruiting and developing team and managing performance within local guidelines, with resource support as appropriate,
Implement the required security measures to protect the site premises, including the safety of personnel, DSC assets and of the customer's product for the required area,
Communicate all relevant DPDHL policies to frontline employees and monitor their implementation on a regular basis,
Participate in customer, regulatory and internal operational audits as required and work with the team to implement the agreed action plan.
Implement actions as directed to reduce or eliminate health and safety related risks,
Communicate Objectives & KPIs applicable to your team (coordinators), align the expected frequency for tracking them, how the results are calculated and on which reports they can find the results,
Communicate Roles & Responsibilities applicable to your team (coordinators) and ensure they are trained and prepared to execute the expected activities,
Update Daily resource planning for next shift, based on latest volume and volume profile information. Receive Daily resource planning updated from previous shift and define shift priorities with coordinator,
Track shift's performance and understand deviations with Frontline Leadership,
Review and Approve the Standard Operational Procedures (SOP) and Work Instructions (WI) of your area and ensure that review’s process and approval are taken under the established due dates,
Prepare, make and document the shift handover with your colleague of next shift and report to direct manager the main points identified during your working day and shift to your direct manager,
Conduct leadership performance meetings, discussing the shift's needs and priorities, ensuring that actions are taken by your team and/or support areas,
Conduct pre-shift meetings with your team, ensuring clear communication regarding the site's Key Performance Indicators and improvement actions in process,
Discuss Kaizen (improvement opportunities) raised by the team with your colleagues of Second Line Leadership and with site manager, ensuring actions are implemented - Weekly Kaizen Meeting for follow up and escalating any issue,
Control your operational processes (inbound, picking, outbound, VAS, etc), fulfilling service level agreeded and deadlines established,
Responsibility for recruiting and developing team and managing performance within local guidelines, with resource support as appropriate,
Implement the required security measures to protect the site premises, including the safety of personnel, DSC assets and of the customer's product for the required area,
Communicate all relevant DPDHL policies to frontline employees and monitor their implementation on a regular basis,
Participate in customer, regulatory and internal operational audits as required and work with the team to implement the agreed action plan.
Employee perks, benefits
• Working for large international company,
• Working in a pleasant working environment,
• Opportunities for personal development and professional growth supported by the necessary educational activities.
Further information will be communicated on the personal meeting.
• Working in a pleasant working environment,
• Opportunities for personal development and professional growth supported by the necessary educational activities.
Further information will be communicated on the personal meeting.
Information about the selection process
To apply for the vacancy, please send your CV in English until 16.8.2018.
The personal data presented in the CV will be processed and stored by DHL Logistics (Slovakia) s.r.o. a DHL Exel s.r.o. in accordance with Act No. 18/2018 Coll. On the Protection of Personal Data as amended. The personal information will be exclusively processed for the purpose of selecting suitable candidates for the advertised vacancy. After the selection process or 6 months the latest after receiving your personal data all your personal information will be destroyed in accordance with the Law .
The personal data presented in the CV will be processed and stored by DHL Logistics (Slovakia) s.r.o. a DHL Exel s.r.o. in accordance with Act No. 18/2018 Coll. On the Protection of Personal Data as amended. The personal information will be exclusively processed for the purpose of selecting suitable candidates for the advertised vacancy. After the selection process or 6 months the latest after receiving your personal data all your personal information will be destroyed in accordance with the Law .
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)
University education (Bachelor's degree)
University education (Master's degree)
Language skills
English - Intermediate (B1)
Personality requirements and skills
Slovak language – fluent (written and spoken),
English language – intermediate,
Previous operations experience,
Experience in team management,
Experience in multi-site environment is an advantage,
Secondary education,
Ability to deploy and change resource allocations during the shift in response to the changing requirements,
Ability to drive standards within the direct team,
Ability to deliver results under stress,
Ability to manage change processes,
Communication, coaching and active listening skills,
Problem solving skills, conflict resolution,
Flexible to work on 2 shifts schedule.
English language – intermediate,
Previous operations experience,
Experience in team management,
Experience in multi-site environment is an advantage,
Secondary education,
Ability to deploy and change resource allocations during the shift in response to the changing requirements,
Ability to drive standards within the direct team,
Ability to deliver results under stress,
Ability to manage change processes,
Communication, coaching and active listening skills,
Problem solving skills, conflict resolution,
Flexible to work on 2 shifts schedule.
Advertiser
Brief description of the company
DHL is the leading global brand in the logistics industry. Our DHL divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. With about 395,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global sustainable trade flows. With specialized solutions for growth markets and industries including technology, life sciences and healthcare, engineering, manufacturing & energy, auto-mobility and retail, DHL is decisively positioned as “The logistics company for the world”.
DHL is part of DHL Group. The Group generated revenues of more than 94 billion euros in 2022. With sustainable business practices and a commitment to society and the environment, the Group makes a positive contribution to the world. DHL Group aims to achieve net-zero emissions logistics by 2050.
DHL is part of DHL Group. The Group generated revenues of more than 94 billion euros in 2022. With sustainable business practices and a commitment to society and the environment, the Group makes a positive contribution to the world. DHL Group aims to achieve net-zero emissions logistics by 2050.
Number of employees
1000 and more employees