Customer Service Coordinator
Place of work
Budapest, Könyves Kálmán körút 11. C épület (Népliget Center), Hungary
Contract type
full-time
Wage (gross)
By agreement
Information about the position
Job description, responsibilities and duties
The place of work is in Budapest, Hungary.
Professionally answers customer queries: mainly in written form by e-mails, orders, online chats, occasionaly phone calls,
Provides professional technical support to consumers based on strong product knowledge,
Uses customer's and self owned systems according to the customers work instruction,
Follows up emails, queries/orders/deliveries according to the customers work instruction,
Investigates problematic cases, shipments, requests,
Communicates with central/local/satellite warehouses, escalates issues to higher level,
Checks and solves issues escalated by the customer.
NO WORK EXPERIENCE IS REQUIRED, FRESH GRADUATES ARE WELCOME TO APPLY AS WELL!
Professionally answers customer queries: mainly in written form by e-mails, orders, online chats, occasionaly phone calls,
Provides professional technical support to consumers based on strong product knowledge,
Uses customer's and self owned systems according to the customers work instruction,
Follows up emails, queries/orders/deliveries according to the customers work instruction,
Investigates problematic cases, shipments, requests,
Communicates with central/local/satellite warehouses, escalates issues to higher level,
Checks and solves issues escalated by the customer.
NO WORK EXPERIENCE IS REQUIRED, FRESH GRADUATES ARE WELCOME TO APPLY AS WELL!
Employee perks, benefits
Detailed training on customers and products,
Dynamic and diverse team,
Stable multinational company background,
Modern working environment, brand new office,
Internal development opportunities,
Extra benefits (fruit days, pizza days, benefitial holiday possibilities),
Employment contract from the beginning,
We are an equal opportunity employer,
Cafeteria system even during probation period,
Come by bicycle, you will have option for a refreshing shower before work.
Job location:
Budapest IX. Népliget Center Offices
(easy access by Metro 3 and Tram 1, plus bus lines)
Dynamic and diverse team,
Stable multinational company background,
Modern working environment, brand new office,
Internal development opportunities,
Extra benefits (fruit days, pizza days, benefitial holiday possibilities),
Employment contract from the beginning,
We are an equal opportunity employer,
Cafeteria system even during probation period,
Come by bicycle, you will have option for a refreshing shower before work.
Job location:
Budapest IX. Népliget Center Offices
(easy access by Metro 3 and Tram 1, plus bus lines)
Information about the selection process
To apply for the job please click the link below.
Fur further information contact me on +421905295126.
Thank you for your application.
Fur further information contact me on +421905295126.
Thank you for your application.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Language skills
English - Upper intermediate (B2) or French - Upper intermediate (B2) or German - Upper intermediate (B2) or Spanish - Upper intermediate (B2) or Czech - Upper intermediate (B2) or Dutch - Upper intermediate (B2) or Polish - Upper intermediate (B2) or Italian - Upper intermediate (B2) or Portuguese - Upper intermediate (B2)
Personality requirements and skills
Fluency in English or a combination of English and any of the following languages: German/French/Spanish/Portuguese/Dutch/Czech/Polish/Italian,
Secondary education (College or university degree is an advantage),
Very strong customer focus,
Good communication skills,
PC literacy , especially in Excel,
SAP system knowledge is an advantage,
Team work and dynamic approach,
Office hours.
Secondary education (College or university degree is an advantage),
Very strong customer focus,
Good communication skills,
PC literacy , especially in Excel,
SAP system knowledge is an advantage,
Team work and dynamic approach,
Office hours.
Advertiser
Brief description of the company
DHL is the leading global brand in the logistics industry. Our DHL divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. With about 395,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global sustainable trade flows. With specialized solutions for growth markets and industries including technology, life sciences and healthcare, engineering, manufacturing & energy, auto-mobility and retail, DHL is decisively positioned as “The logistics company for the world”.
DHL is part of DHL Group. The Group generated revenues of more than 94 billion euros in 2022. With sustainable business practices and a commitment to society and the environment, the Group makes a positive contribution to the world. DHL Group aims to achieve net-zero emissions logistics by 2050.
DHL is part of DHL Group. The Group generated revenues of more than 94 billion euros in 2022. With sustainable business practices and a commitment to society and the environment, the Group makes a positive contribution to the world. DHL Group aims to achieve net-zero emissions logistics by 2050.
Number of employees
1000 and more employees