Support Analyst

As a member of Descartes’ Customer Support team, you will be working in a dynamic environment providing application support to our customers. Your responsibilities will include:
• Responding to customer incidents raised via chat, emails or customer portal.
• Communicating with customers and providing timely feedback.
• Troubleshooting Descartes application software issues reported by customers.
• Maintaining customer contact and call ticket information within an existing database.
• Developing procedural and diagnostic documentation.
• Co-operating on internal and external projects.

You will be working out of our office in Zilina, Slovakia, some work from home may be required/allowed.

We offer a flexible and casual work environment, as well as mentorship and on-the-job training to support your personal growth. You will have an opportunity to contribute new ideas and we welcome your fresh perspective.

We are ready to interview fresh graduated student, with fluent English (communication with native speakers is required) and has strong analytical skills. This is a great opportunity to start your career in an international IT company, you will learn a lot of new and interesting things, but we expect candidate to be a truly hardworker who never gives up and always ready to accept new challenges. At some point you even have to be a perfectionist, as everything must be done in time and with high accuracy. If you believe you are ready for this journey, just send us your CV.

If you are interested in this position and you fulfill the above mentioned requirements, please apply to a job position http://bit.ly/2pOXMdT

We thank all applicants for their interest in Descartes; however only those candidates selected for an interview will be contacted.