Customer Support Engineer

Descartes Systems (Slovakia) s.r.o.

Place of work
Námestovo
Contract type
full-time
Start date
ASAP
Wage (gross)
from 750 EUR brutto/month according the relevant working experience, skills and language level

Information about the position

Job description, responsibilities and duties

In our office in Namestovo as a Service Support Engineer, you will assist in technical aspects of our B2B Messaging Infrastructure for our Global Customers. You will be responsible for Customer Support on implemented EDI solutions, alert/incident management and propose enhancements where appropriate. You will assure the quality of deliverables, provide technical documentation and knowledge transfer to all parties. You will interact closely with external parties, our Customers and internal teams such as our Global Implementation teams. You will work in a 24/7/365 shift regime: always dayshifts but including weekends and public holidays. You will report to the Manager of Customer Support.

RESPONSIBILITIES
• Monitor systems and resolve issues before customers notice
• Provide support to customers with technical EDI issues
• Implement and follow up on short term actions (go live, phase out, ...)
• Provide root cause analysis for the product development team
• Write procedures and document knowledge
• Execute impact analysis for new changes or project implementation
• Reduce incidents by completing pro-active and preventive support and maintenance
• Maintenance of Linux and Windows servers

Employee perks, benefits

We offer a flexible and casual work environment in a young and motivated team, as well as mentorship and on-the-job training. You will have an opportunity to contribute new ideas, to develop your talent and we welcome your fresh perspective.

Information about the selection process

If you are interested in this position and you fulfill the above mentioned requirements, please apply to a job position http://bit.ly/2kOwvFL

We thank all applicants for their interest in Descartes; however only those candidates selected for an interview will be contacted.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Other knowledge

Microsoft Access - Basic
Microsoft SQL Server - Basic
MySQL - Basic

The position is suitable for a fresh graduate

Yes

Personality requirements and skills

• Fluent English (both spoken and written)
• Strong communication skills
• Strong analytical and problem solving skills
• Basic IT knowledge: servers, OS, user rights, internet protocols
• Knowledge of Microsoft Windows client and server systems, Microsoft applications such as, SQL Server, Internet Information Server, .NET server, XML Web services
• Broad knowledge of ITIL
• Basic knowledge of Linux/Unix platforms is considered an asset
• Basic knowledge of security (proxies, firewalls, encryption, certificates)
• Experience in delivering results with day to day systems administration, operational support activities and related projects
• Knowledge of EDIFACT and XML are considered an asset
• Good understanding of the basic supply chain processes is considered an asset

Advertiser

Brief description of the company

Descartes is the global leader in providing on-demand, software-as-a-service solutions focused on improving the productivity, performance and security of logistics-intensive businesses. More than 26 000 our customers use our modular, software-as-a-service solutions to route, schedule, track and measure delivery resources; plan, allocate and execute shipments; rate, audit and pay transportation invoices; access global trade data; file customs and security documents for imports and exports; and complete numerous other logistics processes by participating in the world's largest, collaborative multimodal logistics community. Our headquarters are in Waterloo, Ontario, Canada and we have offices and partners around the world. Learn more at www.descartes.com

Number of employees

150-199 employees

Contact

ID: 3808442  Dátum zverejnenia: 12.11.2019  Základná zložka mzdy (brutto) a ďalšie odmeny: from 750 EUR brutto/month according the relevant working experience, skills and language level