Support Analyst

Descartes Systems (Slovakia) s.r.o.

Place of work
Poštová 1, Žilina-Vlčince
Contract type

Information about the position

Job description, responsibilities and duties

As a member of Descartes’ Customer Support team, you will be working in a dynamic environment providing application support to our customers. Your responsibilities will include:
• Responding to customer incidents raised via telephone calls, emails or customer portal.
• Communicating with customers and providing timely feedback.
• Troubleshooting Descartes application software issues reported by customers.
• Maintaining customer contact and call ticket information within an existing database.
• Developing procedural and diagnostic documentation.
• Co-operating on internal and external projects.

You will be working out of our office in Zilina, Slovakia, some work from home may be required/allowed.

Basic wage component (gross) and other rewards

from 1.000 EUR/month; according the relevant working experience, skills and language level

Employee perks, benefits

We offer a flexible and casual work environment, as well as mentorship and on-the-job training to support your personal growth. You will have an opportunity to contribute new ideas and we welcome your fresh perspective.

We are ready to interview fresh graduated student, with fluent English (communication with native speakers is required) and has strong analytical skills. This is a great opportunity to start your career in an international IT company, you will learn a lot of new and interesting things, but we expect candidate to be a truly hardworker who never gives up and always ready to accept new challenges. At some point you even have to be a perfectionist, as everything must be done in time and with high accuracy. If you believe you are ready for this journey, just send us your CV.

Information about the selection process

Please submit your resume in English, and a covering letter describing why you are a unique fit for this position, to [email protected] citing “Support Analyst” in the subject of your message. We thank all applicants for their interest in Descartes; however only those candidates selected for an interview will be contacted. Agency calls will not be accepted.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

IT, Logistics

Language skills

English - Upper intermediate (B2)

Other knowledge

MySQL - basic
Microsoft Excel - advanced
Microsoft Outlook - advanced
Microsoft Word - advanced

The position is suitable for a fresh graduate


Personality requirements and skills

• Fluent English (both spoken and written)
• Strong communication skills
• Strong analytical and problem solving skills
• Flexibility and willingness to work on shifts 24/7
• Team oriented, with the ability to work independently
• Ability to multi-task
• Customer service experience (not a must)
• Computer skills (MS Office, e-mail correspondence)
• Database experience, including Access and SQL Server (not a must)


Brief description of the company

Descartes (Nasdaq:DSGX) (TSX:DSG) is the global leader in providing on-demand, software-as-a-service solutions focused on improving the productivity, performance and security of logistics-intensive businesses. Customers use our modular, software-as-a-service solutions to route, schedule, track and measure delivery resources; plan, allocate and execute shipments; rate, audit and pay transportation invoices; access global trade data; file customs and security documents for imports and exports; and complete numerous other logistics processes by participating in the world's largest, collaborative multimodal logistics community. Our headquarters are in Waterloo, Ontario, Canada and we have offices and partners around the world. Learn more at

Number of employees

100-149 employees

Company address

Descartes Systems (Slovakia) s.r.o.
Poštová 1
010 08 Žilina


ID: 3690304   Dátum zverejnenia: 10.6.2019   Základná zložka mzdy (brutto) a ďalšie odmeny:   from 1.000 EUR/month; according the relevant working experience, skills and language level