Customer Support Engineer

Descartes Systems (Slovakia) s.r.o.

Place of work
Námestovo District
Contract type
Start date
Basic wage component (gross) and other rewards
from 750 EUR brutto/month according the relevant working experience, skills and language level

Information about the position

Job description, responsibilities and duties

In our office in Namestovo, as a member of Descartes´s Customer Support GLN team, you will be working in a dynamic environment providing L1 application support to our customers. Shift rotation plan (partially night shifts) will be presented to you at the interview. Some work from home may be required/allowed.
• Responding to customer incidents raised mostly via e-mails and web-based customer portal but also via telephone calls
• Evidence and management of the incidents in a ticketing system through the whole ticket life-cycle
• Communicating with customers and providing timely feedback
• Troubleshooting Descartes GLN application software issues reported by customers
• Communicating with L2 support teams and 3rd parties in case of complex and/or technical resolutions
• Developing knowledge base library
• Co-operating on internal and external projects.

Employee perks, benefits

We offer a flexible and casual work environment in a young and motivated team, as well as mentorship and on-the-job training. You will have an opportunity to contribute new ideas, to develop your talent and we welcome your fresh perspective.

Information about the selection process

If you are interested in this position and you fulfil the above mentioned requirements, please, send your application form together with:
1. your CV
2. agreement with processing of your personal data for indeterminate period

to [email protected] citing Customer Support Engineer in the subject of your message.

We thank all applicants for their interest in Descartes; however only those candidates selected for an interview will be contacted.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

IT, logistic

Language skills

English - Upper intermediate (B2)

Other knowledge

Microsoft Access - basic
Microsoft SQL Server - basic
MySQL - basic

The position is suitable for a fresh graduate


Personality requirements and skills

• Fluent English (both spoken and written)
• Strong communication skills
• Strong analytical and problem solving skills
• Flexibility and willingness to work on night shifts
• Team oriented, with the ability to work independently
• Ability to multi-task
• Customer service experience (not a must)
• Computer skills (MS Office, e-mail correspondence)
• Database experience, including Access and SQL Server (not a must)


Brief description of the company

Descartes (Nasdaq:DSGX) (TSX:DSG) is the global leader in providing on-demand, software-as-a-service solutions focused on improving the productivity, performance and security of logistics-intensive businesses. Customers use our modular, software-as-a-service solutions to route, schedule, track and measure delivery resources; plan, allocate and execute shipments; rate, audit and pay transportation invoices; access global trade data; file customs and security documents for imports and exports; and complete numerous other logistics processes by participating in the world's largest, collaborative multimodal logistics community. Our headquarters are in Waterloo, Ontario, Canada and we have offices and partners around the world. Learn more at

Number of employees

100-149 employees

Company address

Descartes Systems (Slovakia) s.r.o.
M. R. Štefánika 139
010 01 Žilina
ID: 3514246   Dátum zverejnenia: 11.10.2018   Základná zložka mzdy (brutto) a ďalšie odmeny:   from 750 EUR brutto/month according the relevant working experience, skills and language level