Support Analyst

Descartes Systems (Slovakia) s.r.o.

Place of work
Contract type
Start date
Salary offered (gross)

Information about the position

Job description, responsibilities and duties

As a member of Descartes´s Air Expertise Customer Support team, you will be working in a dynamic environment providing L1 application support to our customers 24/7. Shift rotation plan (partially night shifts) will be presented to you at the interview. Some work from home may be required/allowed.
We are ready to interview fresh graduated student, who is fluent in English (communication with native speakers is required) and has strong analytical skills. This is a great opportunity to start your career in an international IT company, you will learn a lot of new and interesting things. At some point you even have to be a perfectionist, as everything must be done in time and with high accuracy. If you believe you are ready for this journey, just send us your CV.
• Responding to customer incidents raised mostly via e-mails and web-based customer portal but also via telephone calls
• Evidence and management of the incidents in a ticketing system through the whole ticket life-cycle
• Communicating with customers and providing timely feedback
• Troubleshooting Descartes Air application software issues reported by customers
• Communicating with L2 support teams and 3rd parties in case of complex and/or technical resolutions
• Developing knowledge base library
• Customer care and customer satisfaction surveys follow up
• Co-operating on internal and external projects.

Employee perks, benefits

We offer a flexible and casual work environment in a young and motivated team, as well as mentorship and on-the-job training. You will have an opportunity to contribute new ideas, to develop your talent and we welcome your fresh perspective.

Information about the selection process

If you are interested in this position and you fulfil the above mentioned requirements, please, send your application form together with:
1. your CV
2. agreement with processing of your personal data for indeterminate period ( in compliance with the Slovak Act No. 428/2002 Coll. on Protection of Personal Data and its amendments

to citing "Customer Service Representative" in the subject of your message.

We thank all applicants for their interest in Descartes; however only those candidates selected for an interview will be contacted.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

IT, logistic

Language skills

English - Upper intermediate (B2)

Computer skills - user

Microsoft Access - basic

Computer skills - programmer

Microsoft SQL Server - basic
MySQL - basic

The position is suitable for a fresh graduate


Personality requirements and skills

• Fluent English (both spoken and written)
• Strong communication skills
• Strong analytical and problem solving skills
• Flexibility and willingness to work on shifts 24/7
• Team oriented, with the ability to work independently
• Ability to multi-task
• Customer service experience (not a must)
• Computer skills (MS Office, e-mail correspondence)
• Database experience, including Access and SQL Server (not a must)


Brief description of the company

Descartes (Nasdaq:DSGX) (TSX:DSG) is the global leader in providing on-demand, software-as-a-service solutions focused on improving the productivity, performance and security of logistics-intensive businesses. Customers use our modular, software-as-a-service solutions to route, schedule, track and measure delivery resources; plan, allocate and execute shipments; rate, audit and pay transportation invoices; access global trade data; file customs and security documents for imports and exports; and complete numerous other logistics processes by participating in the world's largest, collaborative multimodal logistics community. Our headquarters are in Waterloo, Ontario, Canada and we have offices and partners around the world. Learn more at

In Slovakia we have two offices in Námestovo and Žilina. In Žilina there is the biggest development center of the Descartes System Group.

Number of employees

100-149 employees

Company address

Descartes Systems (Slovakia) s.r.o.
Námestovo 1088
02901 Námestovo
ID: 3019078   Dátum zverejnenia: 15.8.2017