Customer Care Specialist with English AND Portuguese (home office possible)

Customer Services Specialist with English AND Portuguese

If a customer experiences a problem using a Dell Technologies product or service, the Customer Services team has the knowledge at their fingertips to answer their questions – by phone, email, chat or online. Building great relationships with customers, we make a real difference. We also establish the systems that provide solutions to questions and problems. What’s more, we report issues to design departments to make sure Dell Technologies continues to provide products that are better than ever. To keep up with constantly evolving technology, the team is fully trained whenever a product is upgraded or launched.

Join us as a Specialist on our Customer Care team in Bratislava to do the best work of your career and make a profound social impact.

What you’ll achieve
As a Customer Service Specialist, you will be the customer’s advocate, ensuring sophisticated issues are dealt with quickly and effectively, while skillfully managing expectations. You will become a specialist in Dell Technologies products, solutions and capabilities, experimenting with new innovations and discussing established methodologies with your team.
You will:

• Investigate and resolve of pre-delivery and post-delivery queries to the satisfaction of the client and act on behalf of the customer with other Dell departments to ensure proper resolution of the issue

• Use E-mail and phone communication to support the customers

• Advise and support a group of consumer, small & medium business and public and large enterprise clients to their highest satisfaction

• Work in a dynamic environment of multinational teams and with an opportunity of connecting to different people from various countries every day

• Use your own initiative to find new solutions for unusual or problematic situations regarding the customer’s order to ensure the best experience with Dell

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• 1+ year of work experience; position is suitable for fresh graduates

• Secondary education

• Portuguese & English in spoken and written

• Excellent communication skills and strong customer focus

• Stress resistant

Desirable Requirements

• Bachelor's degree

Salary starting from: 1 250 EUR gross/monthly

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.
What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.
We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.
You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Benefits: 

• Private medical care,

• Sick days,

• Access into our Learning studio – more than 1,000 online trainings, 

• Extra vacation, 

• Private employeegym.

To see the full list of benefits, click HERE.  

Application closing date: 01 October 2021

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.

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