Service Catalog Analyst

Service Catalog Analyst

When our customers have a project where they need help, they immediately know that they’ll find the technical and consultative leadership they seek at Dell Technologies. IT Business Consulting is known for working on large, highly complex projects. We’re experts at analyzing and customizing the requirements of our customers, resolving business issues, managing change and budgets. We work closely with colleagues in Architecture, Project Management and Consulting to ensure the smooth implementation and integration of state-of-the-art solutions from start-up mode.

Join us to do the best work of your career and make a profound social impact as a Service Catalog Analyst on our Dell Digital team in Bratislava, Slovakia.

What you’ll achieve

As aService Catalog Analyst,you will be responsiblefor Analyzing the Service Catalog to identify improvements and efficiencies for our Customers, and you will be responsible for collaborating with Product Teams to ensure there is consistent information available in the Catalog for our Customers.You will work with Customers/Product Owners/Product Teams on Requests for IT Infrastructure across Dell Digital.

You will:

• Collaborate with internal team members , Product Owners and Product teams to design and build a consistent , comprehensive Service Catalog.

• Develop documentation/templates for to ensure our Customers have a consistent User experience within the Service Catalog

• Maintain a backlog of Service Catalog Demands/ requests

• Create awareness of Service Catalog , Request Mgmt. procedures, working with team members to ensure methods /procedures are approved and communicated to Product teams prior to any implementation

• Ensure best practices are implemented, with a focus on optimized procedures that enables a streamlined Service Catalog and Service requests, including leveraging automated processes and integrations with other systems

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• Customer and outcome focused: Customer Service Mindset

• Good research & analysis skills, good interpersonal, communication and presentation skills

• Strong collaboration skills with ability to work in diverse, virtual and global teams in multiple time zones

• Experience with Scrum/Kanban/Agile development methodology

• Hands-on experience with industry standard ITSM system tools, preferably within the ServiceNow environment and Reporting analytics

Desirable Requirements

• Familiarity with Cloud Technology Solutions and Product Model

• Bachelor's Degree in Business Information Systems

Salary starting from: 1280 EUR gross/month
Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Benefits: 

• Private medical care, 

• Sick days, 

• Access into our Learning studio – more than 1,000 online trainings, 

• Extra vacation,

• Private employee gym.  

To see the full list of benefits, click HERE.  

Application closing date: July 2021

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.

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