Call Management Specialist with German also Home Office possible

Call Management Specialist with German

Our Sales Operations team is at the heart of developing sales processes and procedures for administering, fulfilling and communicating both online and offline orders. A bridge between sales and other operational functions, we use our peerless expertise to evaluate and implement improvements to sales programs and processes – from planning and prioritization to pricing and margin strategies, sales automation, reporting and more. Put simply, we make sure the process of getting our ground-breaking products and services to customers as simple and seamless as possible.

Join us to do the best work of your career and make a profound social impact as a Call Management Specialist on our Sales Operations team in Bratislava.

What you’ll achieve

As a Call Management Specialist, you will be the key contact for customers experiencing issues or challenges with their orders and will be acting as a liaison between the customer and various departments.

You will:

• Obtain, identify and qualify the customer call and its needs before we connect the customer to the right department

• Properly identify and qualify the customer calls received and forward them to appropriate departments as needed

• Responsible for all calls & emails sent to Call Management Group

• Internal customers: Marketing, Distribution, Technical support, Finance, Customer service

• External customers: Dell customers, Dell providers, Suppliers

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• 1+ year of work experience; position is suitable for fresh graduates

• Intermediate level of English

• Upper-intermediate level of German

• Good communication skills

• Customer focus

Salary: starting from 1100 EUR gross / monthly

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.
What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.
We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.
You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Benefits: 

• Private medical care,

• Sick days,

• Access into our Learning studio – more than 1,000 online trainings, 

• Extra vacation, 

• Private employeegym.

To see the full list of benefits, click HERE.  

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.

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