Enterprise Technical Specialist | German , Czech & Slovak Markets

Enterprise Technical Specialist | German , Czech & Slovak Markets

At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.

Join us as a Senior Technician on our Product Services team in Bratislava to do the best work of your career and make a profound social impact.

What you’ll achieve
As a Senior Technical Support Technician, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.

You will:

• Provides first-level technical support on Dell supplied server and storage products. Identifies and resolves issues affecting customer server systems
• Uses troubleshooting techniques and tools to identify technical defects/issues
• Assumes a proactive role in technical support call avoidance by identifying known problems and documenting resolutions. Actively supports the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident
• Engaging necessary support staff to resolve escalations in as short a timeframe as possible
• Attends required technical training sessions and makes effective use of assigned lab time

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• Fluent English, Slovak/Czech and German language
• Thorough working knowledge of Server and Storage architecture/technology
• Ability to analyse and solve technical problems related to server/storage products by investigating potential solutions using troubleshooting skills
• Outstanding customer handling skills

Desirable Requirements

• In-depth knowledge and understanding of policies and procedures and the ability to determine course of actions based on given guidelines Excellent telephone skills

Salary starting from: 1 700 EUR monthly gross, depending on relevant experience and language proficiency

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

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