Place of work
Bratislava
Contract type
full-time
Salary offered (gross)
1 400 EUR/month

Technical Specialist with Polish language

Approximate offered salary range (gross)
1 400 EUR/month

Dell Technologies has been active in Slovakia since January 2003. We started as a center for sales and customer support and over the 17 years we have transformed into a global business center that is the financial hub of Dell Technologies.
We provide a wide range of services IT, finance, marketing, sales, technical support and support business operations - globally. Come see why talented, forward-thinking people come here to take flight.

Technical Specialist with Polish language

Bratislava, Slovakia

At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.

Join us as a Senior Technician on our Technical Support team in Bratislava, Slovakia to do the best work of your career and make a profound social impact.

What you’ll achieve

As aTechnical Specialist,you will be responsible for delivering professional service to our customers. We will help you by providing you lots of technical trainings. You will have the possibility to shape your social and technical abilities.

Key Responsibilities

  • Provides first-level technical support on Dell supplied client products  

  • Identifies and resolves issues affecting customer client systems  

  • Uses troubleshooting techniques and tools to identify technical defects/issues  

  • Assumes a proactive role in technical support call avoidance by identifying known problems and documenting resolutions  

  • Actively supports the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident 

Essential Requirements

  • Thorough working knowledge of client and network architecture/technology  

  • Ability to analyze and solve technical problems related to client products by investigating potential solutions using troubleshooting skills  

  • Excellent interpersonal skills  

  • Excellent telephone and customer handling skills  

  • Fluency in Polish and good English 


Desirable Requirements

  • Using troubleshooting skills

Salary starting from: 1 400 EUR monthly gross, depending on relevant experience and language proficiency

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress. 

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more. 

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era.Dell Technologies Slovakiaissupporting the whole EMEA regionplusthe main financial hub of Dell Technologies globally thanks to more than 2500 team members.Join us and become a part of what’s next in technology, starting today. 

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030here.

#Profesia

Benefits

Learn more about our Career & Benefits.
ID: 3998975  Dátum zverejnenia: 12.11.2020  Základná zložka mzdy (brutto): 1 400 EUR/month