Financial Operations Analyst - Claims Approximate offered salary range (gross)
1 200 EUR/month
Dell has been active in Slovakia since January 2003. We started as a centre of sales and customer support and transfer into a business centre supporting the whole EMEA region and the main financial hub of Dell, globally. We offer a broad palette of positions in IT, finance, sales, marketing, data science, technical support and business process support.
We are very honored and humbled to receive 3rd place in an annual 'best employer' survey conducted by Profesia amongst Shared Service Centers in Slovakia for the year 2018. Join our team and be part of life at Dell.
We are a global finance team. Dell Finance department of 700+ people in Bratislava is a Center of Excellence, providing wide range of unique opportunities. Financial professionals in various finance teams such as FP&A, Accounting, Commercial finance, Tax, Audit, Sales Compensation Planning, Treasury and Financial Shared Services.
•Provide post-sales operational support via execution of the proper price concession validation (Sell out promotion, Volume Grid, Price protections, Bid from Stock) and ensure the proper communication back to Distributor on the validation results, ensure the credit note creation
•Properly manage the queue of all received new claims and on the disputes received, ensure that claim validation is done within SLA
•Collaborate with wider cross-functional teams on Distributor query resolutions and ensure SLA of query/dispute closure
•Deliver positive customer experience through white glove approach through collaboration with the broader Channel Operations teams, Finance and Merchandisers team to effectively manage existing and new processes and tools in a consistent manner while driving process improvements
•Deal with queries from internal/external customers in a timely manner and ensure that all the documentation is properly updated and archived
•University graduation, preferably in Finance and 1-2 years of experience, ideally in Finance
•Possess strong analytical skills with business and finance acumen
•Structured, Self-motivated, Reliable and independent. Detail-oriented with strong organizational skills and a passion for winning. Excellent negotiating skills and ability to resolve conflict and multiple priorities
•Ability to deliver quality results under stress and deadline, result oriented with a drive for excellence qualities in an ambiguous environment
•Fluent in English (written & oral); strong communication skills
•German or French language is advantage
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.
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