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Place of work
Bratislava
Contract type
full-time
Start date
ASAP
Ponúkaná mzda (brutto)
1 250 EUR/month
Technical Support Specialist
Orientačná celková mzda (brutto)1 250 EUR/month
Dell Services develops and delivers solutions that enable clients to maximize returns on IT investments, drive efficiencies and reduce costs. Working with highly skilled technical advisors when necessary, you will:
- Be responsible for transferring customer to the right department, providing support for orders while being processed
- Answer questions about orders, delivery dates and basic support questions and be responsible for basic tech support troubleshooting
- Identify problems, investigate causes and recommend the right course of actions and department to support customers
- Use internal tools to identify products, get the status of orders and transfer customer to right department
- Focus on delivering a positive customer experience according to Dell standards
Osobnostné predpoklady a zručnosti
- Communication level of German and English
- Up to two years experience of customer service/support, previous Technical Support experience is a great advantage
- Excellent communication and customer service skills
- Adaptable, open minded
- Reliability
Benefity
ID: 3835233
Dátum zverejnenia: 30.12.2019
2019-12-30
lokalita: Bratislava Pozícia: Call Centre Supervisor, Customer Support Specialist, Helpdesk Operator, IT/Technical Support Specialist, Service Technician Spoločnosť: Dell Technologies
Základná zložka mzdy (brutto): 1 250 EUR/month