Customer Services Specialist Internship with English/German/DutchApproximate offered salary range (gross)
Dell has been active in Slovakia since January 2003. We started as a centre of sales and customer support and transfer into a business centre supporting the whole EMEA region and the main financial hub of Dell, globally. We offer a broad palette of positions in IT, finance, sales, marketing, data science, technical support and business process support.
We are very honored and humbled to receive 3rd place in an annual 'best employer' survey conducted by Profesia amongst Shared Service Centers in Slovakia for the year 2018. Join our team and be part of life at Dell.
· Investigation and resolving of pre-delivery and post-delivery issues to the satisfaction of the client and act on behalf of the customer with other Dell departments to ensure proper resolution of the problem
· E-mail and phone communication to support sales service provided to customers
· Advise and support a group of consumer, small & medium business and public and large enterprise clients to their highest satisfaction
· Delivery of a positive customer experience, to solve situations when orders do not meet the customers' expectations
· Enhancing the value of the positive customer experience through the knowledge, information and advice given
· Work in a dynamic environment of multinational teams and with an opportunity of connecting to different people from various countries every day
Essential and desirable requirement
· Daily University student
· English OR German OR Dutch language on C1 Level
· Excellent communication skills
· Customer focus
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