Customer Services Specialist Internship with English/German/Dutch

· Investigation and resolving of pre-delivery and post-delivery issues to the satisfaction of the client and act on behalf of the customer with other Dell departments to ensure proper resolution of the problem
· E-mail and phone communication to support sales service provided to customers
· Advise and support a group of consumer, small & medium business and public and large enterprise clients to their highest satisfaction
· Delivery of a positive customer experience, to solve situations when orders do not meet the customers' expectations
· Enhancing the value of the positive customer experience through the knowledge, information and advice given
· Work in a dynamic environment of multinational teams and with an opportunity of connecting to different people from various countries every day