Place of work
Fazuľová, Bratislava
Contract type
full-time
Ponúkaná mzda (brutto)
Salary starting from: 2000 EUR monthly gross

Technology Account Services Management (with French)

  • Collaborate with account team members and other Dell Technologies colleagues to grow our business: develop focus accounts, identify sales opportunities and serve as a contact point with internal support teams.
  • Maximize the value of the customer’s investment in Dell Technologies throughout the end-to-end product life-cycle.
  • Guide service delivery, develop creative solutions to customer challenges and ensures customer awareness of support entitlements.
  • Assist customers to operate a range of solutions including data center, cloud and end-user technologies.
  • Help customers to adopt tools and services that enable them to be more productive and reduce downtime.
  • Act as a single point of contact for support requirements in relation to your assigned customers’ IT environment.
  • Leverage your relationship skills to articulate and demonstrate the value of our premium support services; build brand loyalty, relationships and drive growth within your assigned accounts.
  • Ensure effective ownership and communication of support service activities between the customer, technical support and the account team, which includes problem management.
Identify and implement continuous improvement activities in support of your customers and Dell EMC’s business processes.
  • Utilize ITIL based knowledge within a project management framework to improve support processes and procedures.
  • Develop and coordinate proactive maintenance initiatives based on industry best practices.

Osobnostné predpoklady a zručnosti

Essential Requirements

  • 3+ years of customer relationship and development experience.
  • Proven track-record in large customer service account management.
  • Experience in the IT/Technology industry.
  • Ability to effectively engage and build relationships with a range of contacts, from technicians to directors.
  • Motivated to network and collaborate with different people.
  • Excellent presentation, communications, and interpersonal skills.
  • Driven self-starter that takes initiatives with a strong can-do mentality.
  • Knows how to prioritize and able to keep all balls in the air.
  • Fluency in English and French

Desirable Requirements

  • Bachelor’s degree.
  • Experience in business development.
  • Business process certifications (ITIL, Six Sigma, PMP, etc.)
  • Experience of working in support services environments or managing enterprise IT solutions, ideally data center technologies and solutions.
  • Experience of managed services or system integration experience.
  • Experience of IT project management utilizing an accredited framework.

Benefity

ID: 3774870  Dátum zverejnenia: 30.9.2019  Základná zložka mzdy (brutto) a ďalšie odmeny: Salary starting from: 2000 EUR monthly gross
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