Online Customer Quality Analyst - Dutch & French (Ref. No.: R033093)
Dell has been active in Slovakia since January 2003. We started as a centre of sales and customer support and transfer into a business centre supporting the whole EMEA region and the main financial hub of Dell, globally. We offer a broad palette of positions in IT, finance, sales, marketing, data science, technical support and business process support.
We are very honored and humbled to receive 3rd place in an annual 'best employer' survey conducted by Profesia amongst Shared Service Centers in Slovakia for the year 2018. Join our team and be part of life at Dell.
• Improve the customer experience by ensuring high quality data and accurate content is provided to customers
• Conduct Quality check on Dell.com for Global region
• Cross-functional quality assignments
• Conduct content quality audits and assist in driving improvements in error reduction through prevention and quick resolution
• Cooperation with global teams to provide clear guidance on issues that need to be resolved
• Determine and prioritize the severity of issues
• Cooperation on global projects
Essential and desirable requirement
• Dutch and English language proficiency
• French or Italian proficiency
• Eye for detail and analytic skills
• Reporting and automation skills
• Team work spirit and flexibility
• xHTML, CSS, CMS knowledge is an advantage
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.
We are proud of the way we have embraced diversity at Dell and created an inclusive working environment. Read our Equal Employment Opportunity Policy.
Learn more about our Career & Benefits