Place of work
Fazuľová 7, Bratislava
Contract type
full-time
Salary offered (gross)
Salary starting from: 2600 EUR gross

Business Analyst for Customer Data Management (Ref. No.: R90634 )

Dell has been active in Slovakia since January 2003. We started as a centre of sales and customer support and transfer into a business centre supporting the whole EMEA region and the main financial hub of Dell, globally. We offer a broad palette of positions in IT, finance, sales, marketing, data science, technical support and business process support.
We are very honored and humbled to receive 3rd place in an annual 'best employer' survey conducted by Profesia amongst Shared Service Centers in Slovakia for the year 2018. Join our team and be part of life at Dell.

Key responsibilities

Dell has been active in Slovakia since January 2003. We started as a centre of sales and customer support and transfer into a business centre supporting the whole EMEA region and the main financial hub of Dell, globally. We offer a broad palette of positions in IT, finance, sales, marketing, data science, technical support and business process support.

We are very honored and humbled to receive 3rd place in an annual 'best employer' survey conducted by Profesia amongst Shared Service Centers in Slovakia for the year 2018. Join our team and be part of life at Dell.

Product Specialist within a global Data & Platform Management team, supporting Integration needs with Marketing Automation Platforms, owning development and support of Campaign Selection Tools. Gather data & platform Integration requirements cross-region and cross-segment, analyze and define business needs and assist in developing appropriate solutions. Develop expertise on available configuration and integration levers. Implement required changes to a set of critical marketing tools, to meet customer data quality, transport or availability goals. Control and analyze integration processes, articulate recommendations to achieve better overall quality and improve business output.

Key Responsibilities

  • Product expertise and support for a set of critical Customer Data Management tools and Marketing Automation Platforms
  • Analyze integration needs, identify gaps, formulate solutions, implement required configuration changes
  • Help creating & enforcing data & process governance around Customer Data platforms
  • Work with Marketing Product Owners to define and analyze problems
  • Consider the implications of business solutions to the current and future environment
  • Act as subject-matter expert on processes of assigned platforms
  • Work with leadership to develop and administer reports on application and process usage
  • Work closely with program managers in meeting their data needs and understanding data requirements
  • In collaboration with others, interpret data and develop recommendations based on findings

Essential and desirable requirement

Essential Requirements:
  • Product ownership or development experience with Marketing Automation platforms
  • Project / Program management – task oriented / organized
  • Proven experience in CRM or Customer-related data management / analytics / process management / Marketing Automation Platforms
  • 5 years of proven experience in Data / Process Analytics, or Tool Management
  • Strong communication, written and verbal presentations

Desirable Requirements:
  • SAS Marketing Automation experience
  • Data Analysis (SQL)
  • Experience in global or remote Services/Business support type of environment
  • Marketing oriented acumen

Benefits

Learn more about our Career & Benefits.
ID: 3698695   Dátum zverejnenia: 12.8.2019   Základná zložka mzdy (brutto) a ďalšie odmeny:   Salary starting from: 2600 EUR gross