Place of work
Fazuľová 7, Bratislava
Contract type
full-time, part-time
Salary offered (gross)
1 450 EUR/month

Customer Services Specialist with Norwegian/Swedish/Danish/Dutch

Approximate offered salary range (gross)
1 450 EUR/month

GBS stands for our Global Business Services, where we focus on Dell customers. While walking through the floor you will hear over 20 languages and lots of laugh. If you care about people, are a problem solver and like to help others, join our GBS team now! We are looking for enthusiastic team members who are not afraid of new challenges.
Dell has been active in Slovakia since January 2003. We started as a centre of sales and customer support and transfer into a business centre supporting the whole EMEA region and the main financial hub of Dell, globally. We offer a broad palette of positions in IT, finance, sales, marketing, data science, technical support and business process support.
We are very honored and humbled to receive 3rd place in an annual 'best employer' survey conducted by Profesia amongst Shared Service Centers in Slovakia for the year 2018. Join our team and be part of life at Dell.

Key responsibilities

• Investigation and solving of pre-delivery and post-delivery issues and act on behalf of the customer with other Dell departments to ensure proper solution of the problem
• E-mail and phone communication support to provide excellent service to the customers
• Support a group of consumer, small & medium business and public and large enterprise clients to their highest satisfaction
• Solving situations when orders do not meet the customers' expectations to ensure positive customer experience
• Usage of own initiative and improvements of business processes for unusual or problematic situations to ensure the best experience with Dell
• Daily experience in dynamic environment with various departments of multinational teams

Essential and desirable requirement

• 1+ year of work experience; position is suitable for fresh graduates
• Secondary education
• Dutch OR Norwegian OR Swedish OR Norwegian written and spoken
• Excellent communication skills
• Customer focus

Benefits

Customer Care Team Benefits
•Quarterly financial awards
•Multicultural environment
•Fun Activities
•Special Christmas events

Learn more about our Career & Benefits.
ID: 3642435  Dátum zverejnenia: 16.3.2020  Základná zložka mzdy (brutto): 1 450 EUR/month