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Place of work
Fazuľová, Bratislava
Contract type
full-time
Ponúkaná mzda (brutto)
Salary starting from: 1500 EUR monthly gross
Social Media Listening Sr. Analyst
The role is to analyze customer conversations on social media and derive insights using statistical modeling.
• Analyze customer mention on social media platforms in Thai or Vietnamese and report insights, these will presented at department level
• Natural Language processing abilities (build keywords, variations, syntaxes)
• Build predictive models based on historical data set. Build early warning system for Dell products and services based on sentiment and volume analysis
• Research which websites need to be included in analysis based on Google analytics
• Coordinate with content team to develop content for top issues
• Lead key projects based on work streams formed (internal to Dell )
• Ability to program / build rules engine for automation (basic programming skills)
• Programming language : Python
• Analyze customer mention on social media platforms in Thai or Vietnamese and report insights, these will presented at department level
• Natural Language processing abilities (build keywords, variations, syntaxes)
• Build predictive models based on historical data set. Build early warning system for Dell products and services based on sentiment and volume analysis
• Research which websites need to be included in analysis based on Google analytics
• Coordinate with content team to develop content for top issues
• Lead key projects based on work streams formed (internal to Dell )
• Ability to program / build rules engine for automation (basic programming skills)
• Programming language : Python
Osobnostné predpoklady a zručnosti
Essential Requirements
• Vietnamese or Thai good written & verbal communication skills
• Ability to analyze complex / abstract data and build crisp insights
• Brand & SMaC certification
• Customer Handling Skills (Tech, Care & Marketing)
• Ability in moderating forums , knowledge of Social Media platforms and forums
• Basic to intermediate analytical skills
Desirable Requirements
• Program / Project management knowledge is preferred
• Good presentation skills
• Advanced in Excel and Sprinklr platform
• Vietnamese or Thai good written & verbal communication skills
• Ability to analyze complex / abstract data and build crisp insights
• Brand & SMaC certification
• Customer Handling Skills (Tech, Care & Marketing)
• Ability in moderating forums , knowledge of Social Media platforms and forums
• Basic to intermediate analytical skills
Desirable Requirements
• Program / Project management knowledge is preferred
• Good presentation skills
• Advanced in Excel and Sprinklr platform
Benefity
ID: 3640936
Dátum zverejnenia: 10.4.2019
2019-04-10
lokalita: Bratislava Pozícia: Social media specialist Spoločnosť: Dell Technologies
Základná zložka mzdy (brutto) a ďalšie odmeny: Salary starting from: 1500 EUR monthly gross