Social Media Listening Sr. Analyst
Dell has been active in Slovakia since January 2003. We started as a centre of sales and customer support and transfer into a business centre supporting the whole EMEA region and the main financial hub of Dell, globally. We offer a broad palette of positions in IT, finance, sales, marketing, data science, technical support and business process support.
We are very honored and humbled to receive 3rd place in an annual 'best employer' survey conducted by Profesia amongst Shared Service Centers in Slovakia for the year 2018. Join our team and be part of life at Dell.
The role is to analyze customer conversations on social media and derive insights using statistical modeling.
• Analyze customer mention on social media platforms in Thai or Vietnamese and report insights, these will presented at department level
• Natural Language processing abilities (build keywords, variations, syntaxes)
• Build predictive models based on historical data set. Build early warning system for Dell products and services based on sentiment and volume analysis
• Research which websites need to be included in analysis based on Google analytics
• Coordinate with content team to develop content for top issues
• Lead key projects based on work streams formed (internal to Dell )
• Ability to program / build rules engine for automation (basic programming skills)
• Programming language : Python
Essential and desirable requirement
• Vietnamese or Thai good written & verbal communication skills
• Ability to analyze complex / abstract data and build crisp insights
• Brand & SMaC certification
• Customer Handling Skills (Tech, Care & Marketing)
• Ability in moderating forums , knowledge of Social Media platforms and forums
• Basic to intermediate analytical skills
• Program / Project management knowledge is preferred
• Good presentation skills
• Advanced in Excel and Sprinklr platform