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GBS stands for our Global Business Services, where we focus on Dell customers. While walking through the floor you will hear over 20 languages and lots of laugh. If you care about people, are a problem solver and like to help others, join our GBS team now! We are looking for enthusiastic team members who are not afraid of new challenges.
Dell has been active in Slovakia since January 2003. We started as a centre of sales and customer support and transfer into a business centre supporting the whole EMEA region and the main financial hub of Dell, globally. We offer a broad palette of positions in IT, finance, sales, marketing, data science, technical support and business process support.
We are very honored and humbled to receive 3rd place in an annual 'best employer' survey conducted by Profesia amongst Shared Service Centers in Slovakia for the year 2018. Join our team and be part of life at Dell.
• Assisting sales makers with queries for Enterprise and Top Commercial accounts
• Handling escalations
• Providing support in terms of process knowledge
• Process implementation
• Making sure the customers are satisfied
Essential and desirable requirement
• 3+ year of work experience in customer support
• Fluent English AND German are required
• Expert Customer focus and ability to resolve complex customer issues
• Strong ability to utilize communication tools and methods to achieve common objectives
• Strong priority setting skill, strong initiative and follow through focus
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment