Service Delivery Senior Engineer

An opportunity exists to join Dell EMC’s Managed Service Organization. Managed Services is a growing service within Dell Technologies. We provide high quality service to support our core products. The role would be supporting a leading car manufacturer. Working with a number of different platforms, your role would be to ensure that the day to day operations and Service Level Agreements are met. We are also looking for people who think outside the box and have a proactive attitude.

* Assist in managing and supporting the customer’s storage environment (Incident, Change, Problem Management)
* Performs necessary storage infrastructure maintenance in accordance with Dell EMC and customer's change management policies
* Identifies opportunities for improving storage operations
* Develops and maintains direct customer and broader service delivery relationships
* Assists in implementing delivery management process improvements
* Ability to support and instruct less experienced co-workers, through classroom training sessions or on-the-job mentoring
* Must participate in on-call activities

Essential Requirements

* Technical college degree with 5+ years’ experience
* Fluency in English and German (both written and verbal) is essential
* Good operational knowledge of the following core technologies (min 2): Isilon, ECS, Unity, SVC, Compellent, DFS, Netapp, Netapp C Dot
* Knowledge of storage array performance analysis\design
* Strong customer focus
* Good communication, presentation and cross functional skills
* Good analytical, problem solving, negotiation and organizational skills

Desirable Requirements

* Knowledge of VMware products vRO, vRA and vROPS
* Scripting \ Programming knowledge an advantage (Java, Python)
* Awareness of DevOps or Agile an advantage
* ITIL Certification preferred