Junior UX researcher

Creation of surveys, user research and usability testing, analyzing the data from it and making proposal of changes to make tools user friendly
Analyzing, reporting and presenting of data
Cooperation with internal stakeholders to make tools easier for end users
Designing a sentiment measurement framework for IT services
Developing and operating an internal customer satisfaction survey engine
Conducting remote and in person Usability Research on key IT services
Building out an interactive sentiment dashboard in Tableau