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Place of work

Fazuľová, Bratislava

Contract type

full-time

Ponúkaná mzda (brutto)

1 600 EUR/month

Enterprise Technical Specialist | German, Czech & Slovak Markets (for server and storage)

Orientačná celková mzda (brutto)
1 600 EUR/month

- Do you enjoy technologies and are you willing to further your career to a higher level?
- Are you interested in one of the following certificates - Cisco/CompTIA/DELL & EMC/SonicWALL/ ITIL/ ESXi/ RedHat/Microsoft?
- Do you have strong customer focus, want to help with hardware issues, extending knowledge and more

Provides first-level technical support on Dell supplied server and storage products. Identifies and resolves issues affecting customer server systems
Uses troubleshooting techniques and tools to identify technical defects/issues
Assumes a proactive role in technical support call avoidance by identifying known problems and documenting resolutions. Actively supports the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident
Engaging necessary support staff to resolve escalations in as short a timeframe as possible
Attends required technical training sessions and makes effective use of assigned lab time

Osobnostné predpoklady a zručnosti

Fluent German, English and Slovak/Czech language
Thorough working knowledge of Server and Storage architecture/technology
Ability to analyze and solve technical problems related to server/storage products by investigating potential solutions using troubleshooting skills
Outstanding customer handling skills

Benefity

ID: 3503344 Dátum zverejnenia: 30.12.2019 lokalita: Bratislava Pozícia: Call Operator, Customer Support Specialist, Helpdesk Operator, IT/Technical Support Specialist, Technician Spoločnosť: Dell Technologies Základná zložka mzdy (brutto): 1 600 EUR/month