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Place of work
Fazuľová 7, Bratislava
Contract type
full-time, part-time, agreement-based (Temporary jobs)
Ponúkaná mzda (brutto)
salary starting from: 1 350 EUR monthly gross
Customer Care Specialist with Dutch/Swedish/Norwegian/Finnish/Danish Part-time & Full-time
GBS stands for our Global Business Services, where we focus on Dell customers. While walking through the floor you will hear over 20 languages and lots of laugh. If you care about people, are a problem solver and like to help others, join our GBS team now! We are looking for enthusiastic team members who are not afraid of new challenges.
• Investigation and solving of pre-delivery and post-delivery issues and act on behalf of the customer with other Dell departments to ensure proper solution of the problem
• E-mail and phone communication support to provide excellent service to the customers
• Support a group of consumer, small & medium business and public and large enterprise clients to their highest satisfaction
• Solving situations when orders do not meet the customers' expectations to ensure positive customer experience
• Usage of own initiative and improvements of business processes for unusual or problematic situations to ensure the best experience with Dell
• Daily experience in dynamic environment with various departments of multinational teams
• E-mail and phone communication support to provide excellent service to the customers
• Support a group of consumer, small & medium business and public and large enterprise clients to their highest satisfaction
• Solving situations when orders do not meet the customers' expectations to ensure positive customer experience
• Usage of own initiative and improvements of business processes for unusual or problematic situations to ensure the best experience with Dell
• Daily experience in dynamic environment with various departments of multinational teams
Osobnostné predpoklady a zručnosti
• Fluent in Swedish OR Dutch OR Finnish OR Danish OR Norwegian
• Customer oriented & proactive person
• Communication skills on strong level
• Customer service experience is an advantage
• Customer oriented & proactive person
• Communication skills on strong level
• Customer service experience is an advantage
Benefity
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.Customer Care Team Benefits
•Quarterly financial awards
•Multicultural environment
•Fun Activities
•Special Christmas events
ID: 3486124
Dátum zverejnenia: 15.2.2019
2019-02-15
lokalita: Bratislava Pozícia: Call Centre Supervisor, Customer Support Specialist, Helpdesk Operator Spoločnosť: Dell Technologies
Základná zložka mzdy (brutto) a ďalšie odmeny: salary starting from: 1 350 EUR monthly gross