Miesto práce
Fazuľová, Bratislava
Druh pracovného pomeru
plný úväzok
Termín nástupu
01.02.2019
Salary offered (gross)
Salary starting from: 2600 EUR gross monthly

Voice Capacity Engineer

Predpokladaný termín ukončenia výberového konania

1.2.2019 (ostáva ešte 44 dní)
Dell začal pôsobiť na Slovensku v januári 2003 a už 15 rokov sa neustále rozrastáme. Začali sme ako centrum pre predaj a podporu nemecky hovoriacich zákazníkov a postupne sme sa okrem iného transformovali z európskeho obchodného centra na finančné centrum podporujúce celý EMEA región (Európa, Stredný Východ a Afrika).

Kľúčové zodpovednosti

In this role as Network Voice Capacity Engineer you will monitor, evaluate and recommend actions to optimize voice and data transactions over Dells voice infrastructure and Call Center environments (Cisco, Avaya).


  • Provide analysis and forecasting for Avaya based voice systems
  • Help Develop and Maintain Global Centralized Capacity Database and dashboards
  • Leverage Existing Monitoring Tools and perform Real Time Monitoring
  • Perform Root Cause Analysis for High Utilization
  • Document anomalies and provide Feedback to Voice Engineering Teams
  • Perform Capacity and Trending Analysis and status of Capacity Resolutions
  • Perform Capacity Analysis for Business and Engineering Initiatives

Osobnostné predpoklady a zručnosti

Essential Requirements:
  • Fluent English
  • Solid experience in working with capacity analysis on voice systems
  • High level of demonstrable knowledge of Cisco telephony systems (CUCM, CUC)
  • 5+ years of experience in a similar position
  • Masters or Degree in IT or in a related business or suitable relevant experience
  • International Exposure

Desirable requirements:
  • Previous experience with Avaya or other solutions
  • Basic knowledge of SQL

Benefity

ID: 3468749   Dátum zverejnenia: 4.12.2018   Základná zložka mzdy (brutto) a ďalšie odmeny:   Salary starting from: 2600 EUR gross monthly